Bank Teller & Customer Service Pro

Peoples Bank; Morgantown (KY); On-site; USD 32,000 - 38,000; Full time

Job summary

Peoples Bank in Morgantown, KY is seeking a Teller to provide excellent service, handle deposits, and promote bank products. You will open accounts, process complex teller transactions, and refer customers to the right business partners while meeting branch goals.

The role emphasizes sales and service, with a focus on customer satisfaction and accuracy. Lifting up to 25 lbs and travel for internal training may be required.

Qualifications

• High School Diploma or GED.
• Minimum 1 year related experience in customer service.
• Ability to work in a fast-paced environment with a high degree of accuracy and close attention to detail.
• Excellent verbal and written communication skills.
• Proficient in basic computer operations and standard applications, with the ability to quickly learn and navigate job-specific software.
• Daily reliable transportation.
• Must be able to lift up to 25 lbs.
• Must be able to travel to attend internal education and meetings.

Responsibilities

• Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Develop and retain the customer base, greet by/use name, have knowledge of account ownership, and be responsive and timely with correspondence and problem resolution.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, and examines checks for endorsement and negotiability.
• Will be responsible for processing complex multi-step teller transactions.
• Research and offer solutions to resolve customer issues, with follow-up on resolution.
• Initiate conversations to uncover customer needs, refer customers to platform partners, and meet referral goals.
• Make sales calls to clients/prospects to meet branch goals and record activities in Salesforce.
• Maintain balance and error records per policy and correct outages with appropriate support.
• Follow security, risk management, and compliance standards.
• Complete required training for bank policies and procedures.
• Meet scheduled working hours and dress code standards.
• Perform special projects as assigned.

Skills

Customer service

Sales

Communication

Team player

Attention to detail

Computer literacy

Salesforce

Education

High School Diploma or GED

Tools

Salesforce

Job description

Peoples Bank in Morgantown, KY is seeking a Teller to provide excellent service, handle deposits, and promote bank products. You will open accounts, process complex teller transactions, and refer customers to the right business partners while meeting branch goals.

The role emphasizes sales and service, with a focus on customer satisfaction and accuracy. Lifting up to 25 lbs and travel for internal training may be required.