Bank Teller & Customer Experience Champion

Community Financial System, Inc.; Covington Township (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Financial System, Inc. (CFSI) is seeking a Teller to be a welcoming frontline representative delivering accurate, customer-focused service for deposits, withdrawals, payments, and check cashing.

You will maintain cash accuracy, follow security procedures, and support branch operations while guiding customers to digital tools and other specialists as needed. The role emphasizes attention to detail, compliance with procedures, and a positive banking experience for customers and

Qualifications

• Excellent interpersonal, listening, and communication skills with the ability to create positive customer interactions.
• Strong attention to detail with accurate and proficient math skills.
• Clear thinking, sound judgement, and the ability to stay focused in a fast-paced environment.

Responsibilities

• Serve as a welcoming and professional first point of contact for customers entering the branch.
• Provide friendly, accurate, and efficient service while processing routine financial transactions, including deposits, withdrawals, payments, and check cashing with verification of customer identity and available funds.
• Engage customers in need-based conversations to understand how the bank can service their transactional needs.
• Identify opportunities to direct customers to appropriate team members for additional services or solutions.
• Educate customers on digital banking tools and self-service options to enhance convenience and confidence.
• Assist with routine inquiries and concerns, escalating to more complex issues as appropriate.
• Support lobby management by helping guide customers to the right team member or service area.
• Answer incoming telephone calls promptly and professionally, directing inquiries and providing assistance in accordance with bank standards.

Skills

Interpersonal skills

Communication

Attention to detail

Math skills

Digital tools

Education

High School Diploma or GED

Tools

Banking software

Office applications

Job description

Community Financial System, Inc. (CFSI) is seeking a Teller to be a welcoming frontline representative delivering accurate, customer-focused service for deposits, withdrawals, payments, and check cashing.

You will maintain cash accuracy, follow security procedures, and support branch operations while guiding customers to digital tools and other specialists as needed. The role emphasizes attention to detail, compliance with procedures, and a positive banking experience for customers and