Bank Teller: Customer-Centric Cash & Service Pro

Santander; Lakewood (CO); Presencial; USD 30.000 - 47.000; Jornada completa

Descripción de la vacante

Santander in Lakewood, NJ is hiring a Full Time Teller to help customers with banking needs, process transactions, and promote digital self-service. You will welcome customers, handle deposits and withdrawals, maintain cash drawer accuracy, and ensure compliance with policies.

The role requires a high school diploma or GED and 6+ months cash handling and customer service experience. Weekend/evening hours may be required.

Formación

• 6+ Months Cash Handling experience - Required.
• 6+ Months Demonstrated customer service experience - Required.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable in using digital tools and technology to enhance customer engagement.
• Energetic, organized and able to multi-task in a fast-paced, changing environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.

Responsabilidades

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Conocimientos

Cash Handling

Customer Service

Communication

Attention to Detail

Computer Proficiency

Multi-tasking

Risk Awareness

Policy Compliance

Digital Tools

Flexibility

Educación

High school diploma or GED

Descripción del empleo

Santander in Lakewood, NJ is hiring a Full Time Teller to help customers with banking needs, process transactions, and promote digital self-service. You will welcome customers, handle deposits and withdrawals, maintain cash drawer accuracy, and ensure compliance with policies.

The role requires a high school diploma or GED and 6+ months cash handling and customer service experience. Weekend/evening hours may be required.