Teller CSR

First Financial Bankshares; Robinson (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

Employer-paid life and disability

401(k) match

ESOP

Paid time off (11 bank holidays)

Tuition assistance

Job summary

First Financial Bank is seeking a motivated Teller/Customer Service Representative for its Robinson, IL location. The role is on-site, full-time, and hourly non-exempt.

You will build relationships with clients, process transactions, and help customers explore CDs and Money Market Accounts while ensuring accuracy and compliance. The position emphasizes strong customer service, cash handling, and the ability to balance a cash drawer.

Qualifications

• Minimum 1 year of customer service experience in a business setting.
• Minimum 1 year of cash-handling experience.
• Teller experience preferred (6+ months).
• Strong customer service skills, including active listening and clear communication.
• Ability to accurately balance a cash drawer.

Responsibilities

• Build Relationships: Get to know clients, understand their needs, and provide personalized service.
• Deliver Exceptional Service: Accurately process transactions while maintaining a positive and proactive approach.
• Ensure Accuracy: Process cash and check transactions with integrity and precision.
• Drive Growth: Open and maintain accounts, assist with loan applications, and help clients navigate CDs and Money Market Accounts.
• Generate Leads: Identify client needs and refer them to the appropriate banking professionals.
• Ensure Accuracy: Conduct cash and check transactions with integrity and precision at the teller line.
• Educate & Protect: Explain security measures, banking procedures, and product benefits.
• Solve Problems: Handle client concerns with professionalism and find effective solutions.
• Minimize Risk: Identify and prevent fraud while ensuring compliance with banking regulations.
• Collaborate: Be part of a respectful, supportive team.

Skills

Customer service

Cash handling

Active listening

Clear communication

Balance cash drawer

Computers

Multi-line phone

Education

High School diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Branch Full Time Robinson IL, Robinson, IL, US

2 days ago Requisition ID: 3243

Teller/Customer Service Representative Location: Robinson, IL (On-Site)

Status: Full-Time, Hourly Non-Exempt

Why Join First Financial Bank?

If you’re an energetic and detail-oriented person who enjoys helping clients, growing accounts, and handling cash transactions accurately, our Teller/Customer Service Representative (Teller/CSR) role could be a great fit! This position offers the opportunity to develop your banking career while supporting clients and gaining a strong foundation in retail banking.

What You’ll Do

• Build Relationships: Get to know clients, understand their needs, and provide personalized service.
• Deliver Exceptional Service: Accurately process transactions while maintaining a positive and proactive approach.
• Ensure Accuracy: Process cash and check transactions with integrity and precision.
• Drive Growth: Open and maintain accounts, assist with loan applications, and help clients navigate financial products like Certificates of Deposit (CDs) and Money Market Accounts.
• Generate Leads: Identify client needs and seamlessly refer them to the appropriate banking professionals.
• Ensure Accuracy: Conduct cash and check transactions with integrity and precision when working behind the teller line.
• Educate & Protect: Clearly explain security measures, banking procedures, and product benefits to clients.
• Solve Problems: Handle client concerns with professionalism and find effective solutions.
• Minimize Risk: Identify and prevent fraud while ensuring compliance with banking regulations.
• Collaborate: Be part of a respectful, supportive team that values accountability and innovation.

What We’re Looking For

• High school diploma or equivalent.
• Minimum 1 year of customer service experience in a business setting.
• Minimum 1 year of cash-handling experience.
• Teller experience preferred (6+ months).
• Strong customer service skills, including active listening and clear communication.
• Experience recommending and referring financial products.
• Solid understanding of compliance and fraud detection.
• Ability to accurately balance a cash drawer.
• Proficiency with computers, data entry, and multi-line phone systems.
• Basic math and accounting skills.
• Ability to work occasional weekends and extended hours.
• Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

What We Offer

• Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance.
• Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
• Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays.
• Growth Opportunities: Tuition assistance and professional development programs.
• A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.

Who We Are

First Financial Bank is a dynamic financial institution with over $5.5 billion in assets and a proud history dating back to 1834. With more than 75 banking centers across five states , we are committed to empowering our clients, fostering personal growth, and building community.

Joining First Financial Bank means becoming part of a legacy where your work directly contributes to the stability and growth of the communities we serve. Here, you are more than an employee; you are an essential member of a team dedicated to living out the values of "One First" every day. Be part of a bank that values your contributions and invests in your future!

First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, cross-bases issues, or any other Federal or State legally protected classes.