Bank Teller

Merchants & Marine Bank; Daphne, Fairhope (AL, AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Merchants & Marine Bank in Daphne, AL is seeking a customer-focused Retail Banker (Float) to provide branch coverage across multiple locations within a 50-mile radius. The role emphasizes accurate transaction processing and exceptional customer service.

The ideal candidate has at least 1 year of retail banking experience, cash handling skills, and a High School diploma. Reliable transportation and willingness to travel between branch locations within the radius are required.

Qualifications

• 1+ year of Retail Banking experience.
• Cash handling experience.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Professional appearance and demeanor.
• Strong attention to detail and accuracy.
• Ability to adapt quickly to different branch environments and customer needs.
• High School Diploma or equivalent.
• Reliable transportation and willingness to travel within a 50-mile radius.

Responsibilities

• Accurately process customer transactions, including deposits, withdrawals, payments, transfers, and other banking services.
• Provide outstanding customer service by building and maintaining positive relationships with customers and team members.
• Balance cash drawers and follow established cash handling and audit procedures.
• Identify customer needs and make appropriate referrals for additional bank products or services.
• Assist customers with digital banking services, including online banking enrollment, password resets, and account access support.
• Process daily transactions and item deposits using back-counter scanning equipment.
• Develop and maintain knowledge of the bank's products, services, and procedures.
• Support overall branch operations by assisting with administrative and operational duties as assigned.

Skills

Cash handling

Customer service

Communication

Attention to detail

Adaptability

Professional appearance

Education

High School Diploma or equivalent

Job description

Job Details: Level: Experienced, Job Location: Merchants & Marine Bank Daphne Branch - Daphne, AL 36526, Position Type: Full Time, Education Level: High School, Job Category: Banking, Retail Banker (Float Position)

We are seeking a customer-focused, dependable, and detail-oriented Retail Banker (Float) to join our team. This position serves as a key representative of the Bank, delivering exceptional service to both retail and commercial customers while processing a variety of financial transactions accurately and efficiently.

As a Float Retail Banker, you will provide branch support and coverage at multiple locations within a 50-mile radius, including Daphne, Fairhope, and Gulf Shores. This role requires flexibility, adaptability, and reliable transportation, as travel between assigned branches is an essential function of the position.

The ideal candidate will have a strong commitment to customer service, operational excellence, and maintaining the highest standards of professionalism and confidentiality.

Key Responsibilities

• Accurately process customer transactions, including deposits, withdrawals, payments, transfers, and other banking services.
• Provide outstanding customer service by building and maintaining positive relationships with customers and team members.
• Maintain strict confidentiality and comply with all Bank policies, procedures, security protocols, and regulatory requirements.
• Balance cash drawers and follow established cash handling and audit procedures.
• Maintain an organized, secure, and professional work environment.
• Identify customer needs and make appropriate referrals for additional Bank products, services, or specialized assistance.
• Assist customers with digital banking services, including online banking enrollment, password resets, and account access support.
• Process daily transactions and item deposits using back-counter scanning equipment.
• Develop and maintain a thorough knowledge of the Bank's products, services, and operational procedures.
• Support overall branch operations by assisting with administrative and operational duties as assigned.
• Provide staffing coverage and operational support at branch locations within the designated 50-mile service area, including Daphne, Fairhope, and Gulf Shores.
• Perform additional duties as assigned by the Retail Bank Manager or other Bank leadership.

Qualifications:

• Minimum of 1 year of Retail Banking experience required.
• Cash handling experience required.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Professional appearance and demeanor.
• Strong attention to detail and commitment to accuracy.
• Ability to adapt quickly to different branch environments and customer needs.
• High School Diploma or equivalent required.
• Reliable transportation and willingness to travel between branch locations within a 50-mile radius.

This position offers an excellent opportunity for a banking professional who enjoys variety, thrives in a customer-focused environment, and values the opportunity to support multiple communities while contributing to the success of a growing banking team.