Banking Customer Support & Solutions Specialist

Carter Bank; Martinsville (VA); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Disability coverage

401(k)

Paid time off

Paid holidays

Job summary

Carter Bank in Martinsville, VA is seeking a Customer Contact Center Specialist to serve as the liaison between the bank and its customers. The role focuses on solving customer issues, inquiries, and complaints while keeping satisfaction at the core.

You will handle high volumes of inbound calls, initiate outbound follow-ups, and follow scripts to deliver accurate information. The position requires strong communication, multitasking, and a commitment to upholding banking procedures.

Qualifications

• High school diploma or equivalent required.
• Prior experience in customer support or banking preferred.
• Strong communication and multitasking abilities.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Initiate outbound calls to obtain information or follow up.
• Follow scripts and adhere to internal procedures.
• Identify customer needs and research issues to provide solutions.
• Upsell products when opportunities arise.
• Keep records of conversations in the call center database.
• Meet personal and team targets.
• Learn product details and stay updated on regulatory requirements.
• Escalate issues to a supervisor when needed.
• Assist customers with basic loan or deposit inquiries.

Skills

Phone skills

Verbal communication

Active listening

Time management

Education

High school diploma or equivalent

Job description

Carter Bank in Martinsville, VA is seeking a Customer Contact Center Specialist to serve as the liaison between the bank and its customers. The role focuses on solving customer issues, inquiries, and complaints while keeping satisfaction at the core.

You will handle high volumes of inbound calls, initiate outbound follow-ups, and follow scripts to deliver accurate information. The position requires strong communication, multitasking, and a commitment to upholding banking procedures.