Bank Store Leader: Customer Experience & Ops

TD; Devon (PA); On-site; USD 33,062 - 45,460; Full time

Job summary

TD Bank US in Devon, Pennsylvania is seeking a Store Supervisor to lead day-to-day team activities, ensure Operational excellence and policy compliance, and manage teller and platform operations with focus on risk mitigation and customer experience. Qualifications include a HS Diploma or GED and at least 2 years of customer or sales experience; a Notary license is preferred.

Strong communication, organizational skills, and the ability to coach others are essential to delivering legendary service

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years of customer or sales experience in a related role.
• Notary license is preferred.
• Demonstrated supervisory ability and effective coaching.
• Strong organization, communication and decision skills.

Responsibilities

• Lead day-to-day team activities to achieve store objectives and compliance.
• Manage teller, platform, and customer escalations with a focus on risk mitigation.
• Coach team to deliver end-to-end advice and proactive customer service.
• Drive store performance through thoughtful leadership and customer engagement.

Skills

Customer service

Team leadership

Communication

Sales experience

Risk awareness

Education

HS Diploma or GED

2+ years related experience

Notary License (preferred)

Supervisory experience

Strong organization & problem solving

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank US in Devon, Pennsylvania is seeking a Store Supervisor to lead day-to-day team activities, ensure Operational excellence and policy compliance, and manage teller and platform operations with focus on risk mitigation and customer experience. Qualifications include a HS Diploma or GED and at least 2 years of customer or sales experience; a Notary license is preferred.

Strong communication, organizational skills, and the ability to coach others are essential to delivering legendary service