Store Leader: Customer Experience & Operations

TD

Broomall (PA)

On-site

USD 33,062 - 45,460

Full time

14 days+

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Job summary

TD Bank is seeking a Store Supervisor in Broomall, PA to oversee daily operations and ensure regulatory compliance while delivering outstanding customer experiences. The role requires supervising teller and platform teams, coaching staff, and meeting sales and service objectives with strong risk controls.

You will engage customers on loan products, manage cash handling and vault processes, and coordinate with TD Partners to serve customers effectively.

Qualifications

HS Diploma or GED required; undergraduate degree preferred.
2+ years related experience working with customers and/or sales in any capacity or equivalent.
Notary License (preferred).
Previous supervisory or demonstrated ability in providing direction, decision making, coaching.
Ability to supervise and lead others; strong organization and communication.

Responsibilities

Supervise day-to-day team activities to ensure operational excellence and compliance.
Lead, coach, and monitor teller and platform teams; handle customer escalations.
Drive sales and service by engaging customers and deepening relationships.
Oversee cash handling, vault management, and fraud prevention.
Ensure adherence to TD Bank policies and regulatory requirements.