Bank Sales & Service Representative (Teller)

First Citizens Bank; Lexington (SC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Sales and Service Representative to join their branch team. This role is ideal for a people person who enjoys engaging with customers and making a positive impact on their banking experience. You will be responsible for processing transactions, assisting with account servicing, and educating customers about digital banking capabilities. This position offers an opportunity to work in a collaborative environment, where your contributions will help drive customer satisfaction and support the sales efforts of the team. If you are adaptable, customer-focused, and ready to make a difference, this is the perfect role for you.

Qualifications

• 6 months customer service experience is required.
• Preferred experience in sales or banking.

Responsibilities

• Engaging customers to understand their banking needs.
• Processing transactions accurately and efficiently.
• Facilitating customer awareness of bank services.

Skills

Communication Skills

Customer Service Skills

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Job description

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

What the successful candidate will demonstrate:

• Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
• Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
• Adaptability: Has the ability to learn and adapt quickly to new information and technology
• Teamwork: Strives to build strong working relationships with team members and across functions
• Flexibility: Capable of handling multiple demands and shifting priorities efficiently
• Agility: Able to process information and resolve problems quickly

Responsibilities

The essential functions of the job include, but are not limited to:

• Engaging customers to understand their banking needs and preferences
• Processing transactions accurately and efficiently
• Providing assistance with account servicing needs
• Facilitating customer awareness and education of bank services, including digital banking capabilities
• Introducing customers to other team members or bank partners who can provide solutions for their financial needs

Qualifications

• High School Diploma or GED and 6 months customer service experience
• Preferred experience in sales or banking
• Skills: Financial literacy, knowledge of retail banking products and services

Benefits are an integral part of total rewards. First Citizens Bank is committed to providing a competitive, thoughtfully designed, and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.