Bank Sales & Service Representative (Teller)

First Citizens; Lexington, City of Watertown (KY, SC, NY); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Sales and Service Representative, where you will engage with customers to understand their banking needs and provide exceptional service. In this role, you will process transactions, assist with account servicing, and educate customers on digital banking capabilities. This position offers the chance to build strong relationships within a collaborative team environment while supporting the sales efforts of the branch. If you have a passion for customer service and a desire to make a difference, this opportunity is perfect for you.

Qualifications

• 6 months of customer service experience preferred.
• Knowledge of retail banking products and services.

Responsibilities

• Engage customers to understand their banking needs.
• Process transactions accurately and efficiently.
• Facilitate customer education on bank services.

Skills

Communication Skills

Customer Service Skills

Adaptability

Teamwork

Flexibility

Agility

Financial Literacy

Education

High School Diploma or GED

Job description

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The successful candidate will demonstrate:

Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation

Customer Service Skills: Demonstrates professionalism and empathy in customer interactions

Adaptability: Has the ability to learn and adapt quickly to new information and technology

Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

Agility: Able to process information and move quickly through problem resolution

Responsibilities

The essential functions of the job include, but are not necessarily limited to, the following:

Engaging customers in conversation to understand their banking needs and preferences

Processing transactions accurately and efficiently

Providing assistance with account servicing needs

Facilitating customer awareness and education of bank services, including digital banking capabilities

Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

Qualifications

High School Diploma or GED and 6 months customer service experience

Preferred Area of Experience: Sales or banking

Skill(s): Financial literacy, Knowledge of retail banking products and services

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.