Full-Time Universal Service Representative, Teller First Street

UNIVERSITY OF ILLINOIS COMMUNITY CREDIT UNION; Champaign (IL); On-site; Full time

Job summary

Join a leading credit union as a Full-Time Universal Service Representative. In this role, you'll be a financial mentor, providing guidance and solutions to improve our members' financial lives. You'll build loyalty and maintain product knowledge while ensuring compliance and security in all transactions. A starting salary of $17 per hour and comprehensive benefits await you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K with Company Match

Generous Paid Time Off

Qualifications

• Entry level position focused on member service and financial guidance.

Responsibilities

• Provide outstanding service focusing on member loyalty.
• Identify members' needs and recommend credit union solutions.
• Balance cash drawer and maintain inventory integrity.

Skills

Member Service

Loyalty Skills

Job description

Join to apply for the Full-Time Universal Service Representative, Teller First Street role at UNIVERSITY OF ILLINOIS COMMUNITY CREDIT UNION.

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This job was posted by https://illinoisjoblink.illinois.gov: For more information, please see https://illinoisjoblink.illinois.gov/jobs/12724996.

The Universal Service Representative (USR) is a financial mentor who listens to our members' needs. They look out for our members' best interests and provide guidance on solutions to improve their financial lives. The USR will expertly represent UICCU and build professional relationships with our members.

Our USRs Will:

• Build member loyalty.
• Provide in-person and digital solutions for peers and members.
• Build and maintain product knowledge to assist members with financial needs.

Focus on compliance and security.

Essential Functions & Responsibilities:

• Consistently provide outstanding service focusing on member service and loyalty skills.
• Identify members' needs and recommend appropriate credit union solutions to meet and exceed goals.
• Balance cash drawer and maintain inventory integrity.
• Adhere to credit union policies and procedures to ensure accuracy and attention to detail in all transactions.
• Own member problems, issues, and complaints, ensuring appropriate follow-up for the best resolution.
• Maintain flexibility and willingness to assist at other branch locations as needed, including Saturday rotation.

Salary and Benefits:

• Starting salary is $17.00 per hour.
• Comprehensive insurance options including Health, Dental, and Vision for full-time employees.
• 401K eligibility, including a company match program.
• Generous paid time off benefits.

UICCU is an Equal Opportunity Employer committed to fostering an inclusive and safe culture where employees feel they belong. We provide reasonable accommodations for individuals with disabilities during the application and interview process, as well as to perform essential job functions and enjoy employment benefits.

UICCU has been named a Best Place to Work for the past 8 years!

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Banking