Bank Operations Specialist I: Detail-Driven Client Support

SmartBank; Maryville (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

SmartBank in Missouri is seeking a Bank Operations Specialist I to join our Deposit Operations team. You’ll ensure accurate account documentation, process transactions efficiently, and resolve operational requests, contributing to reliable banking services behind the scenes.

Ideal candidates have 2–5 years in banking, strong customer service, attention to detail, and proficiency with Word, Excel, and Outlook.

Qualifications

• High school diploma or equivalent.
• Two to five years of banking or related financial services experience.
• Strong customer service and interpersonal skills.
• Excellent written and verbal communication abilities.
• Strong attention to detail and organizational skills.
• Proficiency with Word, Excel, and Outlook.
• Strong mathematical and analytical skills.
• Ability to work effectively in a collaborative team environment.
• Commitment to maintaining confidentiality, accuracy, and integrity.

Responsibilities

• Providing exceptional support to clients and associates by researching issues, resolving concerns, and delivering timely solutions.
• Reviewing, processing, scanning, indexing, and maintaining account documentation.
• Validating data and ensuring compliance with established procedures and quality standards.
• Completing workflow tasks accurately and within required deadlines.
• Processing operational entries within core banking, general ledger, and correspondent account systems.
• Managing and responding to Fresh Service requests and operational support tickets.
• Creating and escalating tickets through applicable systems such as FIS and Fresh Service when corrections are required.
• Assisting with documentation exceptions and ensuring resolutions align with departmental standards.
• Developing and maintaining operational procedures and reference materials.
• Tracking task completion and maintaining accurate departmental records.
• Participating in team meetings, training opportunities, and continuous improvement initiatives.
• Supporting compliance with all applicable banking laws, regulations, policies, and the Bank Secrecy Act (BSA).
• Performing additional duties as assigned to support departmental and organizational goals.

Skills

Customer service

Detail orientation

Communication

Teamwork

Integrity

Problem solving

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

SmartBank in Missouri is seeking a Bank Operations Specialist I to join our Deposit Operations team. You’ll ensure accurate account documentation, process transactions efficiently, and resolve operational requests, contributing to reliable banking services behind the scenes.

Ideal candidates have 2–5 years in banking, strong customer service, attention to detail, and proficiency with Word, Excel, and Outlook.