Bank Operations Specialist I

simmonsbank; Pine Bluff (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Simmons First National Corporation is hiring a Bank Operations Specialist I to support deposit processing across channels in a high-volume environment. You will interact with bank staff and serve as a resource for deposit operations, verifying processes and applications.

The role emphasizes accuracy, teamwork, and compliance with banking regulations, with responsibilities spanning problem solving, transaction handling, and record maintenance while upholding procedural standards.

Qualifications

• High school diploma or equivalent required.
• Two years of related banking operations or customer service experience preferred.
• Ability to learn and operate deposit processing procedures and systems.

Responsibilities

• Acts as a first-line resource for problem solving regarding all deposit operational issues.
• Operates equipment to receive and transfer funds and processes transfers.
• Balances deposit general ledger applications and reports withholdings as required.
• Performs new account and file maintenance verification and records tasks.
• Ensures compliance with applicable laws and internal procedures.

Skills

Attention to detail

Team collaboration

Problem solving

Reading comprehension

Clear communication

multitask management

Education

High school diploma or equivalent

Tools

Navigator system

MS Office

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Bank Operations Specialist I, as a member of the Operation's Team that supports the processing for all bank's transaction channels, is responsible for performing a wide variety of bank operational duties in a high volume deadline driven environment. The Bank Operations Specialist I interacts with various bank personnel while serving as a resource agent for all deposit operational areas, and assisting in the verification of processes and applications.

Essential Duties and Responsibilities

• Acts as a first-line resource for problem solving regarding all deposit operational issues.
• Operates equipment to receive and transfer funds.
• Receives, verifies, processes and distributes incoming transfers according to established procedures.
• Balances deposit general ledger applications.
• Reports back up withholdings, as required.
• Responsible for processing levies, garnishments and/or bankruptcy requests, including all communication, documentation and reporting.
• Verifies and removes deposit exceptions.
• Performs new account and file maintenance verification.
• Maintains detailed records on all work responsibilities as required.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to perform tasks quickly and accurately.
• Ability to operate in a team environment to accomplish shared goals.
• Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.
• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization.
• Ability to maintain effective interpersonal relationships with management and team members.
• Ability to prioritize multiple demands in a high pressure environment while maintaining professional demeanor.

Education and/or Experience

• High school diploma or its equivalent is required, and
• Two years of related experience required; banking operations and/or customer service experience preferred.

Computer Skills

• MS Office programs

Other Qualifications (including physical requirements)

• Proficiency of the Navigator system and electronic communications.

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.