Bank Operations Associate - Exception Processing

MidFirst Business Credit, Inc.; Oklahoma City (OK); On-site; USD 35,000 - 48,000; Full time

Job summary

MidFirst Business Credit, Inc. is seeking a Bank Operations Associate in Oklahoma City to join the Exception Processing team.

The role focuses on transaction processing for failures, check image returns, and decisions for overdrawn accounts, with duties expanding into dispute ACH activity and legal requests. The position emphasizes collaboration, attention to detail, and adherence to deadlines within a regulated banking environment.

Qualifications

• 1-3 years banking experience or college degree preferred, but not required
• Ability to work in a team environment where responsibilities rotate and knowledge-sharing is encouraged
• Ability to communicate efficiently and effectively on the phone and through email to internal customers and business partners
• Ability to use MS Outlook and MS Excel and learn job-specific software
• Strong work ethic and problem-solving skills with attention to detail
• Ability to operate in a deadline-driven environment with specific service level agreements

Responsibilities

• Process transactions that fail to post, build check image return files, and manage posting decisions for overdrawn accounts
• Handle government reclamations, state levies, and account research for customers and formal legal requests
• Support cross-training on department tasks and develop understanding of applicable regulations and operational compliance

Job description

Bank Operations Associate - Exception Processing

Job Category: Banking

Requisition Number: BANKO005327

• Posted : August 21, 2026
• Full-Time

Locations

Showing 1 location

Description

Position Description

This position will be part of the Exception Processing department within our Bank Operations group. Exception Processing is responsible for many critical daily tasks including, but not limited to, processing transactions that fail to post systematically, building check image return files, managing posting decisions for overdrawn accounts, processing disputed ACH activity, handling government reclamations, processing state levies, and account research activities for customers and formal legal requests. This role will have an initial focus on the transaction processing related tasks in the department.

Position Requirements

• 1-3 years banking experience or college degree preferred, but not required
• Ability to work in a team environment where responsibilities rotate and knowledge-sharing is encouraged
• Ability to communicate efficiently and effectively on the phone and through email to internal customers and business partners
• Ability to use standard computer software (MS Outlook, MS Excel) and quickly learn to navigate and operate job-specific software and web-based applications
• Strong work ethic and problem-solving skills with attention to detail
• Ability to operate in a deadline-driven environment with specific service level agreements
• Other duties as assigned by management

In addition, the position is expected to read, reference, and interpret written departmental procedures, cross train on department tasks, make suggestions to correct or enhance existing processes, and take advantage of available opportunities to develop a deeper understanding of applicable regulations, operational compliance, and the banking industry to support career development and growth.

Primary hours for this department are Monday through Friday 8am-5pm. Additional hours may be required as needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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