Bank CSR: Training-Path for Customer Service & Transactions

RANGE BANK; Calumet (MI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

PTO

Volunteer time off

Paid holidays

Health insurance

Telehealth

HSA plan

Vision

Dental

401(k) match

Short-term disability

Long-term disability

Life insurance

Voluntary life insurance

EAP

Employee Stock Purchase Plan

Job summary

Range Bank in the Copper Country region is seeking a Customer Service Representative to handle routine deposits, withdrawals, and everyday banking transactions. The CSR will learn policies, offer cross-sell opportunities, and uphold confidentiality.

Successful candidates will have strong communication skills, detail orientation, and a willingness to work a schedule that includes 8:30 a.m. to 5:30 p.m. Monday through Friday and Saturdays on rotation.

Qualifications

• High School Diploma.
• One year customer service or cash-handling experience.
• Proficient computer skills.
• Ability to identify and resolve/escalate issues.
• Exceptional customer service and communication skills.
• Strong attention to detail.

Responsibilities

• Provides excellent customer service in a friendly and professional manner.
• Performs routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions as requested. Ensures all transactions are processed accurately and efficiently, managing risk in every transaction.
• Performs all transactions in compliance with regulatory and bank policies and procedures and adheres to bank security policies and confidentiality of bank records and customer information.
• Performs account maintenance on existing deposit accounts, as well as opening new accounts upon customer request.
• Maintains product knowledge in order to cross-sell bank products by answering inquiries, informing customers of new services and product promotions, determining customer needs, and referring customers to other departments as necessary.
• Has the authority and discretion to resolve complex customer issues.
• Adheres to Range Bank policies and procedures.
• Upholds the highest level of confidentiality and cyber security awareness.

Skills

Exceptional customer service

Communication skills

Proficient computer skills

Attention to detail

Education

High School Diploma

Job description

Range Bank in the Copper Country region is seeking a Customer Service Representative to handle routine deposits, withdrawals, and everyday banking transactions. The CSR will learn policies, offer cross-sell opportunities, and uphold confidentiality.

Successful candidates will have strong communication skills, detail orientation, and a willingness to work a schedule that includes 8:30 a.m. to 5:30 p.m. Monday through Friday and Saturdays on rotation.