Bank CSR & Relationship Builder — Cross-Sell & Service

Fabandt; Heber Springs (AR); Hybrid; USD 28,000 - 42,000; Full time

Job summary

Fabandt is seeking an energetic Customer Service Representative to deliver warm, friendly service and build lasting customer relationships. The role includes opening deposit accounts, cross-selling bank products, and performing teller duties with accuracy.

You will utilize the Seven Step Retail Sales Process, support branch goals, and adhere to compliance standards while delivering outstanding service at every customer touchpoint.

Qualifications

• High School or better.
• Minimum of three months cash handling experience.
• Minimum of three months customer service experience.

Responsibilities

• Utilize the Seven Step Retail Sales Process to establish deep relationships and cross-sell.
• Perform teller transactions with accuracy.
• Open consumer and business accounts with accuracy and efficiency.
• Maintain compliance with company policies and protect customer information.
• Provide flawless service at all branch touchpoints and contribute to branch goals.
• Collaborate with Retail Management, Training, Internal Audit and Security on process improvements.

Skills

Customer service

Cash handling

Sales & cross-selling

Communication skills

Relationship building

Team collaboration

Compliance awareness

Education

High school diploma or equivalent

Job description

Fabandt is seeking an energetic Customer Service Representative to deliver warm, friendly service and build lasting customer relationships. The role includes opening deposit accounts, cross-selling bank products, and performing teller duties with accuracy.

You will utilize the Seven Step Retail Sales Process, support branch goals, and adhere to compliance standards while delivering outstanding service at every customer touchpoint.