Bank Credit Services Representative(Bilingual) - H

Canadian Tire Corporation; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company that values diversity and inclusion! This bilingual role requires fluency in English and French, focusing on customer service excellence. You will engage with customers through outbound calls, assisting them in managing their accounts and creating tailored payment plans. With a commitment to fostering a supportive work environment, this role offers the opportunity to make a meaningful impact while collaborating with a dynamic team. If you are passionate about problem-solving and building strong customer relationships, this position is perfect for you!

Qualifications

• 2+ years of strong customer service or collection experience.
• Ability to handle stressful situations with composure.

Responsibilities

• Conduct outbound calls to customers for payment commitments.
• Create payment plans to satisfy delinquent accounts.

Skills

Customer Service Skills

Communication Skills

Problem Solving

Conflict Resolution

Ability to Handle Stress

Attention to Detail

Tools

Computer Knowledge

Job description

This is a bilingual role. Candidates will be required to speak both English and French fluently.

What you’ll do:

• Conduct primarily outbound calls to our customers, offering education, guidance and assistance in order to obtain a payment commitment
• When required, create a payment plan that will help satisfy the delinquency of accounts
• Ensure that information has been updated and recorded properly
• Identify an appropriate payment plan to recover the past due amounts through effective questioning to determine individual financial situations
• Build strong customer interactions using the Art of Communication model

What you bring: We are looking for high performing individuals who are:

• Individuals with 2+ years of strong customer services skills and/or collection experience
• Strong communicators who have passion for problem solving and conflict resolution
• Ability to handle stressful situations with composure
• Computer knowledge and experience
• Collaborative team players with superior influencing skills, who build relationships with peers and customers.
• Customer focused, who go above and beyond to respond to the evolving needs of our customers
• Solutions oriented and outcome focused, with a strong attention to detail
• Team players with strong communications skills, who build relationships easily

Hours of our contact centre are:
Monday to Friday 7am-9pm
Saturday 8am-6pm
Sunday 1pm-5pm
Shifts will be primarily evenings and weekends, you must be available during evenings and weekends to be considered.

About Us At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here. Our Commitment to Diversity, Inclusion and Belonging We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.Accommodations We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.