EverWell - Customer Care Advocate (Remote, US)

EverCommerce; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Care Advocate, where you'll support clients using SalonBiz software. This role emphasizes creating exceptional customer experiences, solving complex issues, and providing technical support. With a focus on teamwork and problem-solving, you'll thrive in a dynamic environment that values your contributions. Enjoy the flexibility of a remote position while benefiting from robust health and wellness programs, a generous time-off policy, and opportunities for professional growth. If you're passionate about customer service and technology, this position is perfect for you!

Benefits

Flexible Work Location

Health and Wellness Benefits

401k Matching

Flexible Time-Off

Employee Stock Purchase Program

Student Loan Repayment Program

Qualifications

• 1+ years in customer service or technical support roles.
• Experience with SalonBiz software is a plus.

Responsibilities

• Support SalonBiz customers via calls, emails, and texts.
• Provide software training and technical support.
• Master SalonBiz to guide customers effectively.

Skills

Customer Service

Technical Support

Problem Solving

Communication Skills

Critical Thinking

Education

High School Diploma

Experience in Call Center

Tools

Oracle SQL Developer

SalonBiz Software

Job description

EverWell - Customer Care Advocate (Remote, US)

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We are looking for a Customer Care Advocate to focus on our SalonBiz Software. SalonBiz is a single solution for unlimited growth for salons and spas, providing the tools salons need to thrive like appointment booking, integrated payments, inventory management, and comprehensive reporting. Its SaaS platform and support provides solutions to empower salon staff and effectively run a business. SalonBiz is an EverCommerce subsidiary operated by PaySimple.

Nothing makes you feel better than making someone’s day or solving a customer’s problem. A fast-paced day makes you feel energized rather than drained, and you’re at your best when you’re interacting with people. You love to dig in on a complex issue and come up with a solution. You can think outside of the box to offer suggestions and are a team player willing to go above and beyond for your customers. You work well with your team and other cross-functional teams to make sure your customers have everything they need to be successful.

What you’ll be doing:

Passionately supporting SalonBiz’s commitment to creating an outstanding experience for each of our customers

Taking calls, emails, and text requests from SalonBiz customers, answering questions, working to resolve issues and ensuring our customers have the support they need to be successful

Software training for customers

Mastering the SalonBiz solution to provide customers with guidance on how to best use our product

Providing technical support, application installs specific to SalonBiz and learning Oracle SQL developer

Expressing empathy for each customer's situation and working to understand and resolve the issue as quickly as possible

Reducing cancellations by solving problems and offering solutions to customers experiencing any issues

What you'll bring.

Minimum one-year related work experience in a similar role

Some call centre or technical software experience

Must be friendly, professional, and committed to creating long-term relationships with our customers

Strong writing and phone skills.

Critical thinker and a willingness to problem-solve

A team player who performs well independently

Ability to multitask, take direction and execute with precision

Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment

Experience using the SalonBiz software in a salon is a plus.

Where:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States or Canada – you will work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid

Robust health and wellness benefits, including an annual wellness stipend

401k with up to a 4% match and immediate vesting

Flexible and generous (FTO) time-off

Employee Stock Purchase Program

Student Loan Repayment Program

Compensation:

The target base compensation for this position is up to $18p/h USD per year in most US locations. Final offer amounts are determined by multiple factors, including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

About the company

EverCommerce is the leading technology platform providing integrated SaaS solutions to global service SMBs.