Bank Call Center Manager: Customer Experience Leader

The Symicor Group; Stamford (CT); Vor Ort; USD 60.000 - 85.000; Vollzeit

Zusammenfassung

A leading talent acquisition firm seeks a Call Center Manager for a community bank in Stamford, CT. The role involves leading a team to provide excellent customer service while ensuring compliance with regulatory standards. Strong management experience in banking or call centers, along with a business degree, is preferred. This position offers a platform for significant career growth and influence in a supportive environment.

Qualifikationen

• 3+ years management experience in banking, lending, or call center roles.
• Extensive knowledge of regulatory compliance and credit union policies.
• Technical proficiency in banking systems preferred.

Aufgaben

• Lead and supervise Call Center Supervisors and staff.
• Process transactions and resolve service issues.
• Create reports on customer engagement and manage staffing.

Kenntnisse

Management

Analytical

Interpersonal

Communication

Ausbildung

Bachelor’s degree in Business Management or related fields

Tools

Microsoft 365

Fiserv DNA

NCR Digital Banking

Jobbeschreibung

A leading talent acquisition firm seeks a Call Center Manager for a community bank in Stamford, CT. The role involves leading a team to provide excellent customer service while ensuring compliance with regulatory standards. Strong management experience in banking or call centers, along with a business degree, is preferred. This position offers a platform for significant career growth and influence in a supportive environment.