Baltimore Campus Operations Leader

College Track; Baltimore (MD); On-site; USD 62,000 - 76,000; Full time

Benefits offered by this job

Discretionary time off

Paid holidays

Health care

Job summary

College Track in Baltimore is seeking an Operations Manager to lead daily site operations, facilities, IT, transportation, and safety, ensuring a welcoming and productive environment for scholars. You will partner with the Executive Site Director, manage finances and procurement, coordinate with vendors, and oversee program support while safeguarding compliance and data.

Required: ~5 years of operations leadership, strong communication, proficiency with Microsoft 365/Google Workspace and

Qualifications

• ~5 years of experience managing the operations of an organization, school, or program.
• Excellent organizational, planning, and implementation skills, with the ability to manage multiple projects concurrently.
• Team-player attitude and strong customer-service orientation.
• Self-motivated with a strong drive, commitment, and sense of urgency.
• Excellent written and verbal communication skills across multiple stakeholder groups.
• Good judgment, approachable demeanor, and professional presence.
• Proficient in Microsoft 365 and/or Google Workspace, with an appetite to learn data and technology systems.
• Experience with Salesforce (or other CRMs/databases) and budget software (e.g., Adaptive) is a plus.
• Ability to work on-site in Baltimore, Monday-Friday, 11:00 AM - 7:00 PM.

Responsibilities

• Collaborate across the site to create a strong student-centered and site culture.
• Partner with the People and Culture Department to ensure new hires have cleared background checks before starting.
• Serve as the point person for all driver's clearance items for site staff.
• Support all CT staff onboarding by orienting employees to site culture, policies, and procedures.
• Ensure compliance with all clearance requirements for non-employees, including visitors, volunteers, contractors, etc.
• Serve as the site point of contact for org-wide events and retreats.
• Lead site finance and accounting operations, including contracts, invoices, reimbursements, and budget.
• Manage procurement and vendor relationships to ensure quality service.
• Oversee facilities management and safety protocols within the Baltimore site.
• Coordinate IT support and AV equipment as the on-site liaison to Central IT.

Skills

Organizational skills

Communication

Team player

Self-motivated

Customer-service orientation

Budget software

Microsoft 365

Google Workspace

Salesforce

Tools

Salesforce

Adaptive

Microsoft 365

Google Workspace

Job description

College Track in Baltimore is seeking an Operations Manager to lead daily site operations, facilities, IT, transportation, and safety, ensuring a welcoming and productive environment for scholars. You will partner with the Executive Site Director, manage finances and procurement, coordinate with vendors, and oversee program support while safeguarding compliance and data.

Required: ~5 years of operations leadership, strong communication, proficiency with Microsoft 365/Google Workspace and