Bakery Shift Leader - Lead, Coach, Delight Guests

Insomnia Cookies, LLC; Grand Forks (ND); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Early Wage Access

Flexible scheduling

Employee discount

Job summary

Insomnia Cookies in Grand Forks, United States, is hiring a Shift Leader to guide bakery operations, bake and package orders, and coach the Cookie Crew to deliver warm cookies and an exceptional guest experience.

You'll lead by example, manage tasks, ensure food safety and speed of service, and collaborate with store leadership to keep the bakery running smoothly during busy shifts. This role offers growth and hands-on leadership opportunities.

Qualifications

• 1+ year of experience in retail, restaurant, or guest services.
• Strong communication, organization, and problem-solving skills.
• Able to thrive in a fast-paced, team-oriented environment.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Skills

Retail experience

Communication

Teamwork

Problem solving

Job description

Insomnia Cookies in Grand Forks, United States, is hiring a Shift Leader to guide bakery operations, bake and package orders, and coach the Cookie Crew to deliver warm cookies and an exceptional guest experience.

You'll lead by example, manage tasks, ensure food safety and speed of service, and collaborate with store leadership to keep the bakery running smoothly during busy shifts. This role offers growth and hands-on leadership opportunities.