Shift Leader: Lead, Bake & Delight Guests

Insomnia Cookies, LLC; San Francisco (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive hourly pay

Early Wage Access (get paid the next))

Flexible scheduling

Employee discount (free cookies!)

Job summary

Insomnia Cookies in the United States is seeking a Shift Leader to drive bakery operations, coach a Cookie Crew, and ensure a warm guest experience. You’ll bake, package, and deliver orders while guiding teammates and upholding safety and quality standards.

The role emphasizes leadership, adaptability, and a proactive approach to busy evening and weekend shifts. Competitive hourly pay and benefits are highlighted, with opportunities for growth within a fast-growing chain.

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude with a passion for delivering exceptional guest experiences.
• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications applicable to the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Skills

Communication

Organization

Problem-solving

Tools

POS system

Job description

Insomnia Cookies in the United States is seeking a Shift Leader to drive bakery operations, coach a Cookie Crew, and ensure a warm guest experience. You’ll bake, package, and deliver orders while guiding teammates and upholding safety and quality standards.

The role emphasizes leadership, adaptability, and a proactive approach to busy evening and weekend shifts. Competitive hourly pay and benefits are highlighted, with opportunities for growth within a fast-growing chain.