Bakery Shift Lead: People & Service Champion

Workstream; Naperville (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Crumbl is seeking a motivated shift leader to oversee daily bakery operations in Naperville, IL. You will supervise team members, create schedules, handle cash, and ensure customers receive outstanding service during your shift.

The ideal candidate has prior food service or retail leadership experience, is 18+, and can obtain ServSafe certification if needed. You will report to the store manager and help maintain a fast, friendly, and safe bakery environment.

Qualifications

• 18 years of age or older.
• Must be legally authorized to work in the United States.
• High school diploma or equivalent.
• Previous food service or retail leadership experience.
• ServSafe Certification (or ability to obtain within designated timeframe)

Responsibilities

• Supervising employees, assigning duties, and creating a shift schedule.
• Monitoring team performance and ensuring duties are performed efficiently.
• Reporting any issues that arise during the shift to management.
• Ensuring compliance with company policies, health, and safety standards.
• Coaching team members and training new staff.
• Opening and closing registers, accounting for the daily intake, and preparing cash deposits.
• Handling customer issues and employee disputes.
• Living CREW Values (Caring, Results-Oriented, Energy & Enthusiasm, Working as a team)

Skills

Team leadership

Customer service

Cash handling

Food service experience

Education

High school diploma or equivalent

ServSafe Certification

Job description

Crumbl is seeking a motivated shift leader to oversee daily bakery operations in Naperville, IL. You will supervise team members, create schedules, handle cash, and ensure customers receive outstanding service during your shift.

The ideal candidate has prior food service or retail leadership experience, is 18+, and can obtain ServSafe certification if needed. You will report to the store manager and help maintain a fast, friendly, and safe bakery environment.