Bakery Shift Lead — Lead with Heart & Team

Levain Bakery; New York (NY); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401K

Parental Leave

PTO

Commuter Benefits

Employee Assistance Program

Bike-Share Reimbursement

Job summary

Levain Bakery is seeking a Shift Lead (Cookie Lead) in New York to oversee shifts, supervise team members, and ensure quality in customer service, production, and store operations. You will open/close the bakery, mentor staff, and uphold Levain’s standards in a fast-paced environment.

The role emphasizes leadership, reliability, and strong communication within a team that delivers exceptional hospitality and product quality.

Qualifications

• 2+ years in food service, retail, or QSR; 1–2 years supervisory experience preferred.
• Open availability: mornings, nights, weekends, holidays.
• Able to lift/push 25–50 pounds.
• Stand/walk for an 8-hour shift; stairs may be involved.
• Read and communicate in English (verbal/written).
• Basic computer skills (Email, Office).
• Valid DOH Certification and regional food handler certifications.

Responsibilities

• Lead and supervise shifts; set a positive tone and support the team.
• Mentor and coach staff; provide feedback for improvement.
• Ensure high-quality customer service and brand standards.
• Oversee operations: tasks completion, order accuracy, and DOH compliance.
• Open/close the bakery as designated; manage cash handling and deposits.

Skills

Customer service

Leadership

Communication

Team motivation

Education

High school diploma or equivalent

Tools

Toast POS

Microsoft Office

Job description

Levain Bakery is seeking a Shift Lead (Cookie Lead) in New York to oversee shifts, supervise team members, and ensure quality in customer service, production, and store operations. You will open/close the bakery, mentor staff, and uphold Levain’s standards in a fast-paced environment.

The role emphasizes leadership, reliability, and strong communication within a team that delivers exceptional hospitality and product quality.