Bakery Shift Lead - Flexible Scheduling & Guest Delight

Insomnia-Cookies; Lakewood (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Early Wage Access (get paid the next日)

Flexible scheduling

Employee discount (free cookies!)

Job summary

Insomnia Cookies is seeking a dedicated Shift Leader to guide a Cookie Crew and ensure warm, delicious cookies and a stellar guest experience during each shift. You’ll bake, package, coach teammates, and keep the bakery running smoothly with hands-on leadership.

If you thrive in a fast-paced, team-oriented setting and enjoy serving customers late into the night, this role offers growth with a fast-growing bakery brand.

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude with a passion for delivering exceptional guest experiences.
• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications applicable to the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Skills

Communication

Organization

Problem-solving

Teamwork

Guest service

Fast-paced

Job description

Insomnia Cookies is seeking a dedicated Shift Leader to guide a Cookie Crew and ensure warm, delicious cookies and a stellar guest experience during each shift. You’ll bake, package, coach teammates, and keep the bakery running smoothly with hands-on leadership.

If you thrive in a fast-paced, team-oriented setting and enjoy serving customers late into the night, this role offers growth with a fast-growing bakery brand.