Bakery Retail Shift Leader

Susiecakes; Brentwood (TN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Flexible schedule

Non-slip shoes (annual)

Birthday PTO with cake

Company holidays off

Pet care reimbursement

Pet insurance

Maternity schedule flexibility

Job summary

SusieCakes in Brentwood, TN is hiring a Guest Service Team Leader to oversee the guest experience during shifts and ensure premium service across the bakery.

The role involves coordinating with the culinary team to exceed guest expectations, maintaining daily operations, and ensuring food safety practices while supporting a flexible schedule and holidays off as needed.

Qualifications

• Two years of customer service experience preferred.
• Experience in quick-service food handling is a plus.
• Excellent verbal and written communication skills.
• Ability to adapt to a flexible schedule.
• Must have reliable transportation.

Responsibilities

• Ensure positive guest and team member experience; address dissatisfied guests.
• Communicate product offerings and updates to the team.
• Drive product sales through collaboration with culinary team.
• Manage daily communications, breaks, food safety, and COVID procedures.

Skills

Customer service

Verbal communication

Written communication

Reliable transportation

Flexible schedule

Education

Business or Hospitality degree

HS diploma or GED

Job description

Address 213 Franklin Road, Brentwood, TN, 37027, US

Compensation $18.00 - $21.00/hour

Schedule Full time

Job Type Permanent

Description

Our bakeries are lively and bustling with genuinely friendly people who have the “hospitality gene.” They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates SusieCakes from other bakeries.

Our guest service team leader will be responsible for the overall guest experience when on duty. They will maintain service quality standards by ensuring the team members are delivering premium guest service and treating each guest as a VIP.

RESPONSIBILITIES:

• Ensure positive guest and team member experience. Responding & addressing guests who are dissatisfied with service and/or product.
• Communicating to the team’s product offerings, new company initiatives and general updates about the bakery
• Driving product sales by creating a strong partnership with culinary team to make sure the guest experience is above expectations
• Operations focused: Managing daily communication log, meal breaks, food safety and COVID procedures

BENEFITS & PERKS:

• Flexible work schedule
• Free non-slip shoes (annually!)
• Birthday month PTO with complimentary cake
• Company holidays off (Thanksgiving, December 25th-27th, and New Year’s Day)
• Pet rescue reimbursement and pet insurance
• Flexible return to work schedule for maternity leave

QUALIFICATIONS:

• Two years of experience in a customer service environment preferred
• Previous quick service food handling experience in either the hospitality or food and beverage industry a plus
• Excellent verbal and written communication skills
• Ability to adapt to a flexible schedule according to business needs
• Must have reliable transportation

PHYSICAL REQUIREMENTS:

• Frequent walking, kneeling, bending and reaching overhead
• Able to stand for extended periods of time
• Must be able to lift, move and carry up to 50 pounds

EDUCATION:

• Associates or Bachelors degree with a focus in Business or Hospitality preferred
• High school diploma or GED required

LANGUAGE SKILLS:

• Must be able to speak, read, and write English

OTHER:

• Ability to work flexible hours, including weekends and holidays, as needed

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws.