Bakery Retail Shift Leader

SusieCakes Bakery; Carlsbad (CA); On-site; USD 30,000 - 45,000; Part time

Benefits offered by this job

Flexible work schedule

Free non-slip shoes

Birthday month PTO

Medical, dental, vision insurance

Vacation, 401k, FSA

Pet rescue reimbursement

Generous discounts on desserts

Job summary

SusieCakes Bakery in Carlsbad, California is seeking individuals to ensure an exceptional guest and team member experience. You will manage communication, drive product sales, and maintain daily operations.

The ideal candidate has customer service experience, adaptable scheduling, and must be able to lift and carry up to 50 pounds. The position offers a flexible work schedule, medical benefits, and generous discounts on desserts.

Qualifications

• Two years of experience in a customer service environment preferred.
• Previous quick service food handling experience in hospitality or food and beverage industry a plus.
• Must have reliable transportation.

Responsibilities

• Ensure positive guest and team member experience.
• Communicate product offerings and updates to the team.
• Drive product sales with the culinary team.
• Manage daily operations and communication log.

Skills

Customer service experience

Quick service food handling

Communication skills

Adaptable scheduling

Education

High school diploma or GED

Associates or Bachelor's degree in Business or Hospitality

Job description

Overview

At SusieCakes, we make old-fashioned, sentimental dessert favorites – just like you may remember from your childhood! Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars- all baked from scratch, on-site daily, using the freshest and finest ingredients. Our signature Celebration Cake is a birthday staple on tens of thousands of tables. Our bakeries mix the nostalgia of the past with the warmth and feel of a modern, neighborhood bakery. “Connecting through Celebration” is our purpose and what we strive for every day with our team members, our guests, and our community.

Our bakeries are lively and bustling with genuinely friendly people who have the “hospitality gene.” They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates SusieCakes from other bakeries.

Responsibilities

• Ensure positive guest and team member experience. Respond to and address guests who are dissatisfied with service and/or product.
• Communicate to the team’s product offerings, new company initiatives and general updates about the bakery.
• Drive product sales by creating a strong partnership with the culinary team to ensure the guest experience is above expectations.
• Operations focused: managing daily communication log, meal breaks, food safety and COVID procedures.

Benefits & Perks

• Flexible work schedule
• Free non-slip shoes (annually!)
• Birthday month PTO with complimentary cake
• Company holidays off (Thanksgiving, December 25–27, and New Year’s Day)
• Medical, dental, vision insurance
• Vacation, 401k, FSA
• Pet rescue reimbursement and pet insurance
• Flexible return to work schedule for maternity leave
• Generous discounts to all our delicious desserts

Qualifications

• Two years of experience in a customer service environment preferred
• Previous quick service food handling experience in either the hospitality or food and beverage industry a plus
• Excellent verbal and written communication skills
• Ability to adapt to a flexible schedule according to business needs
• Must have reliable transportation

Physical Requirements

• Frequent walking, kneeling, bending and reaching overhead
• Able to stand for extended periods of time
• Must be able to lift, move and carry up to 50 pounds

Education

• Associates or Bachelors degree with a focus in Business or Hospitality preferred
• High school diploma or GED required

Language Skills

• Must be able to speak, read, and write English

Other

• Ability to work flexible hours, including weekends and holidays, as needed
• We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws.