Bakery & Restaurant Guest Experience Host

Perkins American Food Co.; Grand Island (NE); On-site; USD 17,000 - 22,000; Full time

Job summary

Perkins Restaurant & Bakery in Grand Island, United States, is seeking friendly staff to provide warm, efficient service and ensure guest satisfaction from greeting to checkout. You will manage seating, take-to-go orders, and promote bakery items while maintaining a clean, welcoming dining area.

The role emphasizes teamwork, attentive hospitality, and flawless execution of service standards. No prior experience is required, with in-house training available to teach sanitation, safety, and guest

Qualifications

• Basic skills such as sanitation, safety, and customer service can be taught through in house training.

Responsibilities

• Host Activities and Guest Interaction
• Reports to work well-groomed, in clean and proper uniform and at all times practices good personal hygiene.
• Opens the door as guests enter and leave the building.
• Uses greeting, seating and waiting list procedures. Seats guests in a friendly and timely manner in person or on telephone.
• Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
• Completes wait sheets
• Greet and Seat – Welcome new Guests as they arrive and show them to their seats. Make a friendly first impression. Describe features, soup of the day, etc.
• Take Cash – Check out Guests at the register. Ask Guests, "How was your meal and service?" Thank Guests and invite them to return.
• Hospitality – Move through the dining room regularly and ensure Guests have all items needed. Be attentive – make Guests feel special.
• Sell Bakery – Offer specific suggestions for take-out bakery items. Efficiently package to-go orders.
• Clean – Ensure that the cashier area, bakery cases and displays, lobby area, entryway and Guest restrooms and dining room stay clean throughout the shift.
• Ensures menus are clean
• Processes To-Go orders
• Maintains guests’ needs throughout their dining experience by assisting servers with pre bussing procedures
• Sweeps floor around tables to assist servers were needed
• Performs side work during shift downtime including but not limited to; rolling silverware, restocking cleaning works stations and bussing tables, etc.
• Provides assistance to all servers and bus persons in order to execute service standards.
• Ensures 100% guest satisfaction on every visit.
• Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems. Etc.
• Keeps General Manager and Manager on Duty informed of problems and/or issues and proposes alternative solutions for consideration.

Job description

Perkins Restaurant & Bakery in Grand Island, United States, is seeking friendly staff to provide warm, efficient service and ensure guest satisfaction from greeting to checkout. You will manage seating, take-to-go orders, and promote bakery items while maintaining a clean, welcoming dining area.

The role emphasizes teamwork, attentive hospitality, and flawless execution of service standards. No prior experience is required, with in-house training available to teach sanitation, safety, and guest