Bakery Operations Lead — Team, Service & Quality

careers-rochebros; Millis (MA); On-site; USD 27,000 - 35,000; Full time

Job summary

Roche Bros in Massachusetts is seeking an Assistant Bakery Manager to plan, organize, and optimize bakery operations, ensuring high-quality products and excellent customer service. You will lead the bakery team in absence of the department manager and coordinate with store management to meet sales targets.

The role requires bakery experience, ServSafe certification, and strong leadership, communication, and organizational skills.

Qualifications

• Must be 18 years of age.
• High school diploma or equivalent.
• Servsafe certified.
• Experience in bakery merchandising, ordering, inventorying, and pricing.
• Ability to read, write, speak, and understand English.
• Authorized to work within the U.S.
• Able to work a schedule based on store needs.

Responsibilities

• Provide an open-door atmosphere conducive to high associate morale and excellent customer service.
• Lead bakery team to achieve merchandising, sales and profit objectives.
• Ensure proper display, rotation and freshness of products; manage inventory.
• Assist with scheduling and payroll to meet budget.
• Prepare dough, bake breads and cakes per company guidelines.
• Handle customer questions and special orders; resolve complaints.

Skills

Initiative

Team leadership

Customer service

English literacy

Work authorization

Education

High school diploma

ServSafe certified

Tools

Bakery operation training

Job description

Roche Bros in Massachusetts is seeking an Assistant Bakery Manager to plan, organize, and optimize bakery operations, ensuring high-quality products and excellent customer service. You will lead the bakery team in absence of the department manager and coordinate with store management to meet sales targets.

The role requires bakery experience, ServSafe certification, and strong leadership, communication, and organizational skills.