Bakery Operations & Guest Experience Lead

Milkbarstore; Las Vegas, Northern (NV, KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Milk Bar in Las Vegas is seeking a dependable Key Holder to help ensure smooth bakery operations and deliver outstanding guest service and experience. You will relay needs from customers and team to management, and set a high bar for the rest of the crew.

Responsibilities include supervising daily shift tasks, opening and closing the bakery, maintaining a clean, welcoming environment, handling inventory, and supporting trainee onboarding.

Qualifications

• 1–2 years of customer service experience, preferably in hospitality or food service.
• Must be at least 21 years old.
• Food handler card required.
• Alcohol awareness card required.
• Excellent communication and guest service skills.
• Able to lift up to 25 lbs and stand for shifts.
• Reliable attendance.
• Drug test and background check required.

Responsibilities

• Prioritize guest experience and create personalized moments.
• Manage day-to-day operations during shifts and uphold brand standards.
• Serve as a brand ambassador for Milk Bar.
• Assist in preparing Milk Bar products with emphasis on taste and quality.
• Cross-sell and upsell; convey information to customers in person and by phone.
• Open and close the bakery at designated times.
• Maintain a clean, safe, and welcoming environment.
• Assist in onboarding trainees and set high performance expectations.
• Take inventory and replenish stock; provide accurate end-of-month counts.
• Attend regular check-ins with the Manager.
• Comply with DOH regulations and Milk Bar GMP standards; observe dress code and hygiene practices.
• Execute menu changes per guidelines.

Skills

Customer service

Communication

Problem solving

Teamwork

Guest experience

Lifting 25 lbs

Punctuality

Background check

Job description

Milk Bar in Las Vegas is seeking a dependable Key Holder to help ensure smooth bakery operations and deliver outstanding guest service and experience. You will relay needs from customers and team to management, and set a high bar for the rest of the crew.

Responsibilities include supervising daily shift tasks, opening and closing the bakery, maintaining a clean, welcoming environment, handling inventory, and supporting trainee onboarding.