Bakery Experience Lead: Open/Close & Guest Service

MILK BAR; New York (NY); On-site; USD 45,000 - 55,000; Full time

Job summary

Milk Bar is seeking a reliable Key Holder for its New York bakery. You will open/close the shop, ensure guest satisfaction, and uphold Milk Bar service standards while acting as a brand ambassador.

Required are 1-2 years of customer service experience, a Food Protection Certificate in NYC, strong communication, and the ability to lift up to 25 lbs. You’ll help train teammates and keep the bakery clean and compliant with DOH regulations.

Qualifications

• 1-2 years customer service experience, preferably in the hospitality or food service industry.
• Food handler card required (Food Protection Certificate in NYC).
• Personable and enjoys working with the guests.
• Strong communication skills. Ability to solve problems independently and communicate as needed
• Passion for food, sweets and coffee - big plus.
• Must be able to safely lift up to 25 lbs and remain in a stationary position for shifts.
• Regular in-person attendance is an essential function and requirement of this position.

Responsibilities

• Demonstrate a commitment to service by prioritizing the guest experience and creating personalized moments.
• Ensure smooth day to day operations during the shift. Foster and promote a strong work culture and #MilkBarLife, and uphold brand service standards.
• Fully understand and exhibit the Milk Bar ethos, embody our core values, inspire celebration, and create real magic. Serve as a brand ambassador both internally and externally.
• Responsible for the preparation of the most delicious Milk Bar products, always prioritizing taste and quality.
• Knowledgeable with menu offerings & company information and identify opportunities to cross and up-sell. Able to relay this information to customers via phone and in person in a coherent and polite manner.
• Complete daily tasks efficiently and in a timely manner. Able to open and close the bakery at the designated times.
• Use resources to maintain a clean, safe, and welcoming environment for guests and team members.
• Assist when trainees are being onboarded and set a high bar for their performance.
• Take inventory and replenish stock by using the provided inventory systems. Provide accurate EOM counts and documentation.
• Performs other duties as assigned by GM/BM, and AGM
• Attend regular check-ins with the Manager.
• Comply with DOH regulations and Milk Bar GMP standards when performing cleaning tasks, preparing food and beverages, and working behind the counter. Follow company dress code and hygiene practices and standards. Adhere to any current and future Covid19 related regulations.
• Execute all menu changes to perfection and ensure they are properly implemented.

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

Milk Bar is seeking a reliable Key Holder for its New York bakery. You will open/close the shop, ensure guest satisfaction, and uphold Milk Bar service standards while acting as a brand ambassador.

Required are 1-2 years of customer service experience, a Food Protection Certificate in NYC, strong communication, and the ability to lift up to 25 lbs. You’ll help train teammates and keep the bakery clean and compliant with DOH regulations.