BAKERY/LEAD CLERK

Metro Market in; Oconomowoc (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading grocery store is seeking a Bakery/Lead Clerk to support the department manager. The role involves overseeing daily operations, ensuring excellent customer service, and maintaining product quality. Candidates should have a high school diploma, retail experience, and strong interpersonal skills to thrive in a team-oriented environment.

Qualifications

• 1+ years' retail experience or equivalent education and experience.
• Ability to read and interpret documents effectively.
• Friendly and outgoing demeanor.

Responsibilities

• Encourage teamwork and provide excellent customer service.
• Ensure proper staffing and follow SOPs.
• Monitor product temperatures and maintain freshness.

Skills

Interpersonal skills

Customer service

Math skills

Communication skills

Education

High school diploma or GED

Job description

BAKERY/LEAD CLERK (Finance)

Backup the department manager and oversee the department successfully in the manager's absence, mastering the Standard Operating Procedures (SOPs) including merchandising, order guides, scheduling, contribution to profit, people development, and customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Minimum Qualifications:

1. High school diploma or general education degree, 1+ years' retail experience or an equivalent combination of education and experience.
2. Effective interpersonal and customer service skills.
3. Friendly, approachable, and outgoing demeanor; team player.
4. Sound judgment and decision-making skills.
5. Strong math skills (e.g., calculate discounts, proportions, percentages).
6. Basic algebra and geometry skills (e.g., calculate circumferences, volume).
7. Ability to read and interpret documents (e.g., training manuals).
8. Good oral and written communication skills.
9. Ability to speak effectively to groups of customers and employees.

Responsibilities:

• Encourage teamwork through cooperative interactions with co-workers.
• Welcome, serve, and assist customers to provide excellent customer service.
• Ensure proper staffing to address service levels and efficient utilization of labor.
• Operate equipment (e.g., knives, box cutter, pricing gun) according to company guidelines.
• Communicate effectively with customers and respond to questions and requests promptly.
• Follow opening/closing procedures according to SOPs.
• Adhere to storage and code dating SOPs for all products.
• Ensure timely price changes and in-store transfers in the absence of the department manager.
• Remove and dispose of unsellable products appropriately.
• Follow merchandising guidelines, including display models, signage, and packaging.
• Monitor product temperatures to maintain freshness.
• Oversee product portion control to meet SOPs.
• Adhere to receiving procedures.
• Proof, bake, glaze, top, and thaw products as per SOPs.
• Perform stocking duties, ensuring correct placement and refilling of stock.
• Follow all company and department policies and SOPs.
• Comply with food safety, sanitation, and safety regulations; identify and report unsafe conditions.
• Maintain flexibility to work all shifts and relocate as needed.
• Physical demands include walking on wet surfaces, standing, reaching, lifting (up to 80 lbs.), and pushing/pulling heavy objects, with exposure to hot/cold temperatures.

Note: Must be able to perform essential functions with or without reasonable accommodation.