Guest Experience Specialist – Bakery & Celebrations

Nothing Bundt Cakes; Weslaco (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Nothing Bundt Cakes is hiring a Guest Service Representative to create a warm, welcoming bakery experience. You will engage guests, offer solutions for celebrations, and help them choose cake sizes, flavors, and add-ons while providing friendly, efficient service.

As the first brand contact, you will uphold NbC standards, process orders at the POS, promote the Email Club, keep display cases attractive, and support the team with a can-do spirit and reliable attendance.

Qualifications

• The role requires greeting guests warmly and providing helpful service.
• Knowledge of cake products, flavors, and promotions.
• Ability to operate point-of-sale system and process orders accurately.
• Upholds health and safety guidelines and proper hygiene.

Responsibilities

• Promptly greets walk-in and phone guests with warmth to determine interests and needs.
• Educates guests on cake options, sizing, flavors, and promotions.
• Suggests balloons, candles, and cards to complete celebrations.
• Processes orders accurately using the POS system and invites joining Email Club.
• Maintains clean bakery presentation and displays.
• Replenishes merchandise and assists in cake decoration prep.
• Follows dress code and NbC policies; maintains punctuality.

Job description

Position Summary:

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Position Summary:

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities/Duties:

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
• Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
• Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.
  
  
  

Core Values and Competencies:

• Servant’s Heart
• Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
• Keeps the good of the team or guest ahead of personal interests or gain.
• Displays humility and empathy in interactions with others.
• Spirit of a Champion
• Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
• Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
• Operates with a strong sense of urgency and adheres to NbC brand standards.
• Genuine Connections
• Projects warmth, enthusiasm and optimism that attracts others.
• Builds positive, productive relationships with all team members.
• Listens actively and communicates openly, clearly and respectfully.
  
  
  

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

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