Bakery Food Service Rep: Fresh Goods & Customer Care

H-E-B; Austin (TX); On-site; USD 24,000 - 28,000; Full time

Job summary

H-E-B is seeking a Food Service Representative to deliver superior customer service while preparing, packaging, and merchandising fresh products daily. You will ensure sanitation standards and assist customers with selections in a fast-paced grocery setting.

Responsibilities include taking orders, labeling, stocking, using Telxon, and maintaining equipment. The role requires reading, writing, and strong organizational skills, plus compliance with safety training and company policies.

Qualifications

• Good customer service skills.
• Reading and writing skills required.
• Planning and organizing skills required.
• Strong communication/interpersonal skills required.
• Knowledge of computer systems (Telxon, ACR, Label Machine) required.
• HS Diploma or GED or equivalent.
• Company Orientation required.
• Safety training required.
• Physical demands: lift up to 50 lbs, bend/reach/push/pull/squat; work in extreme temps/humid conditions.

Responsibilities

• Provide superior customer service.
• Prepare, package, and merchandise fresh product.
• Take orders by phone or in person.
• Answer questions and assist customers with selections.
• Slice, package, label, and rotate products.
• Use suggestive selling to meet needs and boost sales.
• Scan items on Telxon for production.
• Assist in technical areas as needed.
• Merchandise products effectively.
• Clean and sanitize display cases.
• Operate and maintain equipment properly.
• Announce products to inform customers.
• Follow Food Safety and Sanitation standards.
• Track production and shrink through department processes.

Skills

Customer Service

Reading & Writing

Planning & Organizing

Communication

Computer systems knowledge (Telxon, A|

Education

HS Diploma or GED

Tools

Telxon

ACR

Label Machine

Job description

H-E-B is seeking a Food Service Representative to deliver superior customer service while preparing, packaging, and merchandising fresh products daily. You will ensure sanitation standards and assist customers with selections in a fast-paced grocery setting.

Responsibilities include taking orders, labeling, stocking, using Telxon, and maintaining equipment. The role requires reading, writing, and strong organizational skills, plus compliance with safety training and company policies.