Bakery Department Lead - Production & Customer Service

Hyvee.io; Fitchburg (WI); On-site; USD 30,000 - 44,000; Full time

Job summary

Hy-Vee is seeking a Bakery Assistant Department Manager to partner with the Bakery Department Manager. You will oversee daily production, lead and develop the team, and ensure the cases are stocked with top quality product.

You will assign tasks, train new employees, manage production schedules, and maintain department standards in cleanliness and customer service. This role requires bakery experience, strong leadership, and a commitment to delivering an exceptional customer experience.

Qualifications

• High school diploma or equivalent experience.

Responsibilities

• Deliver outstanding customer service by greeting every customer warmly, assisting with their needs, and handling and resolving customer concerns promptly and professionally
• Check orders for the day, set up a timeline and production schedule, and assign tasks to bakers and department employees upon arrival
• Review the daily production list with the team, organize production flow, and create a second schedule for additional product needs as required
• Review product for freshness and pull by stale date; ensure display case product is rotated and replenished throughout the day
• Review day of week for gross potential and plan ahead for upcoming sales weeks, events, and production needs
• Create the closing list for the evening crew and assign duties to part-time staff as needed
• Ensure department standards are consistently met across production, cleanliness, and customer service
• Train new employees and support the ongoing development of the bakery team
• Instruct, assign, and review the work of others; coordinate activities and allocate personnel as needed
• Assume management responsibilities and order product and supplies in the absence of the Department Manager
• Fill in for absent employees during the production day as needed
• Practice proper sanitation procedures and keep the work area clean, neat, and safe at all times
• Answer the phone promptly and provide friendly, helpful service to customers who call, including taking product orders
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
• Pitch in with other tasks or special projects as they come up

Skills

Customer service

Bakery leadership

Team training

Problem solving

Math skills

Organization

Communication

Confidentiality

Education

High school diploma or equivalent

Job description

Hy-Vee is seeking a Bakery Assistant Department Manager to partner with the Bakery Department Manager. You will oversee daily production, lead and develop the team, and ensure the cases are stocked with top quality product.

You will assign tasks, train new employees, manage production schedules, and maintain department standards in cleanliness and customer service. This role requires bakery experience, strong leadership, and a commitment to delivering an exceptional customer experience.