Bakery Department Lead & Guest Service Coach

Socket.dev; Concord (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

Lowes Foods is seeking a Bakery Department Manager to supervise staff, ensure high guest service, and oversee daily operations including inventory, merchandising, and quality control. The role emphasizes training, scheduling, and cost management in a fast-paced grocery setting.

The candidate should have bakery operations knowledge, strong communication skills, and the ability to work 18+ years old with ability to lift up to 50 lbs.

Qualifications

• Friendly, outgoing personality.
• Ability to supervise and develop staff.
• Able to lift 25 lbs regularly and 50 lbs occasionally.
• Strong reading and comprehension skills.
• Knowledge of bakery operations.
• Experience with staff training and coaching.
• Good communication and guest service skills.
• Must be at least 18 years old.
• Experience with computers.

Responsibilities

• 1. Ensure guests receive polite, friendly service from bakery department staff.
• 2. Achieve budgeted sales, shrink and profits for the bakery department.
• 3. Maintain desired level of inventory and supplies.
• 4. Operate the department according to merchandising and operational guidelines and programs.
• 5. Ensure the quality of product for sale meets Lowes Foods standards.
• 6. Maintain sanitation and safety throughout the department according to Lowes Foods standards.
• 7. Provide guidance, orientation, training and feedback to ensure bakery department hosts achieve satisfactory performance standards.
• 8. Perform product preparation, receiving, ordering, stocking and guest service as necessary to achieve standards.
• 9. Maintain department’s labor budget and scheduling standards.
• 10. Perform PA announcements.
• 11. Perform all other duties as assigned by management.

Skills

Friendly personality

Team leadership

Guest service

Communication

Training & development

Inventory management

Merchandising knowledge

Computer literacy

Reading comprehension

Multi-tasking willingness

Physical stamina

Job description

Lowes Foods is seeking a Bakery Department Manager to supervise staff, ensure high guest service, and oversee daily operations including inventory, merchandising, and quality control. The role emphasizes training, scheduling, and cost management in a fast-paced grocery setting.

The candidate should have bakery operations knowledge, strong communication skills, and the ability to work 18+ years old with ability to lift up to 50 lbs.