Bakery Department Lead: Elevate Customer Experience

Kroger Family of Companies; Sumner (WA); Sur place; USD 37 000 - 42 000; Plein temps

Résumé du poste

Kroger Family of Companies' Sumner Bakery is seeking an experienced Bakery Department Lead to oversee daily operations, ensure food safety and quality, and deliver outstanding customer service. You will supervise associates, schedule staff, and align activities with store goals.

The role requires strong communication, bakery knowledge, and prior management or supervisory experience. You will train staff, monitor performance, manage inventory, and coordinate with store leadership to optimize

Qualifications

• Effective communication skills required.
• Basic math skills required for daily tasks and cash handling.
• Ability to stay calm and effective under pressure.
• Current food handlers permit is required once employed.

Responsabilités

• Promote trust and respect among associates while communicating information.
• Collaborate with associates and promote teamwork to help achieve store goals.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated. Inform customers of bakery specials and recommend bakery items to them to ensure they get the products they want and need.
• Gain and maintain knowledge of products sold within the department.
• Prepare bakery items per customer requests using proper bakery equipment and offer product samples to help customers discover new items or products they inquire about.
• Provide customers with fresh products the correct portion size to prevent shrink.
• Use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines.
• Partner with store management to develop and implement a department business plan to achieve desired results.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Stay current with present, future, seasonal and special ads and inform associates of the same.
• Monitor and control expenses for the department.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Schedule routine price changes by updating shelf tags and promotional signs.
• Plan, organize and supervise the inventory process.
• Adhere to all food safety regulations and guidelines: prepare foods according to cooking instructions; ensure proper temperatures of food, cases and coolers are maintained and recorded.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate personnel of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Connaissances

Effective communication

Knowledge of basic math

Ability to handle stressful situations

Management experience

Bakery experience

Formation

High school education or equivalent

Current food handlers permit

Description du poste

Kroger Family of Companies' Sumner Bakery is seeking an experienced Bakery Department Lead to oversee daily operations, ensure food safety and quality, and deliver outstanding customer service. You will supervise associates, schedule staff, and align activities with store goals.

The role requires strong communication, bakery knowledge, and prior management or supervisory experience. You will train staff, monitor performance, manage inventory, and coordinate with store leadership to optimize