Bakery Department Lead - Elevate Customer Experience

Kroger; Broomfield (CO); On-site; USD 45,000 - 65,000; Full time

Job summary

Kroger in Colorado is seeking a Bakery Department Supervisor to lead daily operations, ensure fresh products, and deliver outstanding customer service in a fast-paced environment.

You will manage staffing, coordinate promotions, maintain safety and cleanliness, and uphold Kroger's standards for quality and associate development. This role requires strong communication and a customer-first mindset.

Qualifications

• Excellent oral/written communication skills.
• Knowledge of basic math (counting, addition, subtraction)
• Ability to handle stressful situations
• Current food handlers permit once employed

Responsibilities

• Promote trust and respect among associates, with a positive attitude
• Communicate company, department, and job specific information to associates
• Establish department performance goals and empower associates to meet or exceed targets through teamwork
• Develop adequate scheduling to manage customer volume
• Train and develop associates on their job performance and participate in the performance appraisal process
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products
• Inform customers of produce specials and offer product samples to help customers discover new items
• Review/inspect products for quality and freshness and take appropriate action
• Develop and implement a department business plan to achieve desired results
• Create and execute sales promotions in partnership with store management
• Inform and educate department associates about current, upcoming and special in-store promotions
• Prepare and submit seasonal critiques for the sales and merchandising supervisor
• Implement the period promotional plan for the department
• Assist management in preparing the store/department budget, expense control, profit and loss reviews
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
• Plan and organize the inventory process, maintain awareness of inventory/stocking conditions
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures
• Report all safety risks, or issues, and illegal activity
• Adhere to all local, state and federal laws, and company guidelines
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Excellent communication

Basic math

Stress management

Food handlers permit

Education

High School Diploma or GED

Bakery/retail experience

Second language

Job description

Kroger in Colorado is seeking a Bakery Department Supervisor to lead daily operations, ensure fresh products, and deliver outstanding customer service in a fast-paced environment.

You will manage staffing, coordinate promotions, maintain safety and cleanliness, and uphold Kroger's standards for quality and associate development. This role requires strong communication and a customer-first mindset.