Bakery & Deli Specialist — Fresh Creations & Service

Kroger; Charlottesville (VA); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger is seeking a Grocery Clerk (Bakery/Deli) to prepare items per customer requests using bakery equipment and to inform customers of specials. The role emphasizes accuracy, portion control, and friendly service to ensure customers receive fresh products and a positive shopping experience.

The position involves using refrigerators, slicers, ovens, and other bakery tools, following temperature logs and cooking instructions. Candidates should be 18+ and committed to safety and teamwork.

Qualifications

• Must be 18 years or older.
• Customer Service skills.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Ability to obtain current food handlers permit once employed.
• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages our customers to return.
• Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.
• Create an outstanding customer experience through exceptional service.

Responsibilities

• Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment.
• Bakery/Deli Clerk should offer product samples to help customers discover new items or products they inquire about.
• Grocery Clerk (Bakery/Deli) will be able to inform customers of bakery and/or deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
• Recommend deli or bakery items to customers to ensure they get the products they want and need.
• Use all equipment in bakery such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and be able to locate products when requested by customer.
• Stay current with present, future, seasonal and special ads.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Display a positive attitude.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer Service

Communication skills

Stress management

Basic math

Food handling knowledge

Job description

Kroger is seeking a Grocery Clerk (Bakery/Deli) to prepare items per customer requests using bakery equipment and to inform customers of specials. The role emphasizes accuracy, portion control, and friendly service to ensure customers receive fresh products and a positive shopping experience.

The position involves using refrigerators, slicers, ovens, and other bakery tools, following temperature logs and cooking instructions. Candidates should be 18+ and committed to safety and teamwork.