Bakery & Deli Customer Experience Specialist

Kroger Family of Companies; Sharonville (OH); On-site; USD 16,531,000 - 22,042,000; Full time

Job summary

Kroger Family of Companies in Ohio seeks a Grocery Clerk (Bakery/Deli) to deliver outstanding customer service and assist in managing bakery and deli items. The role emphasizes accurate portioning, safe handling, and active engagement with customers about products and promotions.

Responsibilities include preparing items, offering samples, stocking shelves, and ensuring product quality and proper temperature controls across the department, while adhering to food safety guidelines.

Qualifications

• Customer service skills required.
• Effective communication abilities are essential.
• Basic math proficiency is expected.
• Ability to obtain a current food handlers permit after hire.

Responsibilities

• Prepare bakery/deli items per customer requests using appropriate equipment.
• Offer samples to help customers discover items.
• Inform customers of bakery/deli specials and promotions.
• Provide fresh products and correct portions to minimize shrink.
• Recommend items to meet customer needs and preferences.
• Use bakery equipment (refrigerators, freezers, slicers, ovens) per guidelines.
• Prepare foods following temperature logs and cooking instructions.
• Measure and mix ingredients with kitchen utensils and equipment.
• Label, stock, and inventory department merchandise.
• Check product quality and review sell-by dates.
• Maintain proper temperatures in cases and coolers with logs.

Skills

Customer Service skills

Effective communication skills

Knowledge of basic math

Food handlers permit

Job description

Kroger Family of Companies in Ohio seeks a Grocery Clerk (Bakery/Deli) to deliver outstanding customer service and assist in managing bakery and deli items. The role emphasizes accurate portioning, safe handling, and active engagement with customers about products and promotions.

Responsibilities include preparing items, offering samples, stocking shelves, and ensuring product quality and proper temperature controls across the department, while adhering to food safety guidelines.