Bakery & Deli Customer Experience Pro

Kroger Family of Companies; Springfield (OH); On-site; USD 17,000 - 19,000; Part time

Job summary

Kroger Family of Companies in Ohio is seeking a Grocery Clerk (Bakery/Deli) to prepare items per customer requests, offer samples, and inform customers about specials. The role emphasizes food safety, accurate portioning, and maintaining a clean, welcoming department environment.

The position supports the department manager in achieving sales and profit goals, delivers friendly, helpful service, and uses bakery equipment to meet customer needs while adhering to safety and quality standards.

Qualifications

• Customer service skills required.
• Effective communication skills required.
• Knowledge of basic math required.
• Ability to obtain current food handlers permit once employed.

Responsibilities

• Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment.
• Bakery/Deli Clerk should offer product samples to help customers discover new items or products they inquire about.
• Grocery Clerk (Bakery/Deli) will be able to inform customers of bakery and/or deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Recommend deli or bakery items to customers to ensure they get the products they want and need.
• Use all equipment in bakery such as refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare foods according to food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipe, using variety of utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness and review sell-by dates.
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and locate products on request.
• Stay current with ads and promotions.
• Gain and maintain knowledge of products sold and respond to questions with suggestions.
• Maintain inventory awareness and note discrepancies.
• Ensure proper temperatures in cases and coolers and maintain logs.
• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated.
• Adhere to food safety regulations and safety guidelines.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and notify management of repairs needed.
• Notify management of customer or employee accidents.
• Work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflicts.

Skills

Customer Service skills

Effective communication skills

Knowledge of basic math

Food handler permit

Job description

Kroger Family of Companies in Ohio is seeking a Grocery Clerk (Bakery/Deli) to prepare items per customer requests, offer samples, and inform customers about specials. The role emphasizes food safety, accurate portioning, and maintaining a clean, welcoming department environment.

The position supports the department manager in achieving sales and profit goals, delivers friendly, helpful service, and uses bakery equipment to meet customer needs while adhering to safety and quality standards.