Bakery & Deli Customer Experience Specialist

Kroger Co.; Oakland (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Co. in Oakland, TN is seeking a Grocery Clerk (Bakery/Deli) to create outstanding customer experiences by preparing items per requests, offering samples, and keeping the bakery and deli areas safe and welcoming.

You will assist the department manager in meeting sales goals, maintain quality standards, use equipment, monitor temperatures, stock shelves, and respond to customer inquiries with knowledge of products.

Qualifications

• Customer service skills
• Effective communication skills
• Knowledge of basic math
• Ability to obtain current food handlers permit once employed

Responsibilities

• Prepare items per customer requests using bakery equipment
• Offer product samples to help customers discover new items
• Inform customers of bakery/deli specials
• Provide fresh products and correct portions to prevent shrink
• Recommend deli or bakery items to customers
• Use bakery equipment according to guidelines
• Prepare foods according to temperatures and recipes
• Measure, mix ingredients with kitchen utensils
• Label, stock and inventory merchandise
• Check product quality and sell-by dates
• Report discrepancies to management
• Understand store layout and locate products
• Stay current with ads and promotions
• Maintain knowledge of products and respond to questions
• Ensure proper temperatures in cases and coolers
• Promote trust among associates
• Create welcoming environment for customers
• Adhere to food safety regulations and safety procedures
• Inspect equipment and report maintenance needs
• Notify management of accidents
• Work cooperatively in high-paced environment
• Ability to manage conflict

Skills

Customer service

Effective communication

Knowledge of basic math

Food safety awareness

Job description

Kroger Co. in Oakland, TN is seeking a Grocery Clerk (Bakery/Deli) to create outstanding customer experiences by preparing items per requests, offering samples, and keeping the bakery and deli areas safe and welcoming.

You will assist the department manager in meeting sales goals, maintain quality standards, use equipment, monitor temperatures, stock shelves, and respond to customer inquiries with knowledge of products.