Bakery & Deli Customer Experience Specialist

Kroger Co.; Defiance (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger Co. is hiring for a Grocery Clerk in the Bakery/Deli department. The role focuses on delivering exceptional customer service, preparing bakery items to customer specifications, and maintaining product quality and safety.

You will assist with samples, inform customers of specials, and operate bakery equipment such as slicers and ovens while adhering to temperature logs and food safety standards. Ideal candidates have strong customer service skills, basic math knowledge, and the ability to

Qualifications

• Customer service skills.
• Effective communication skills.
• Knowledge of basic math.
• Ability to obtain current food handlers permit once employed.

Responsibilities

• Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment.
• Bakery/Deli Clerk should offer product samples to help customers discover new items or products they inquire about.
• Grocery Clerk (Bakery/Deli) will inform customers of bakery and/or deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Recommend deli or bakery items to customers to ensure they get the products they want and need.
• Use bakery equipment such as refrigerators, freezers, slicers, and ovens according to guidelines.
• Prepare foods according to food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipe using kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients.
• Check product quality to ensure freshness and review sell-by dates.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and locate products on request.
• Gain knowledge of products and respond to questions from customers.
• Maintain inventory/stocking condition and note discrepancies.
• Ensure proper temperatures in cases and coolers are maintained and logs kept.
• Promote trust and respect among associates.
• Create an welcoming environment for customers by answering questions about products.
• Adhere to food safety regulations and guidelines.
• Reinforce safety programs and identify unsafe conditions.
• Practice preventive maintenance by inspecting equipment and report needs for repair.
• Notify management of accidents.
• Ability to work cooperatively in a fast-paced environment.

Skills

Customer Service

Effective communication

Basic math

Job description

Kroger Co. is hiring for a Grocery Clerk in the Bakery/Deli department. The role focuses on delivering exceptional customer service, preparing bakery items to customer specifications, and maintaining product quality and safety.

You will assist with samples, inform customers of specials, and operate bakery equipment such as slicers and ovens while adhering to temperature logs and food safety standards. Ideal candidates have strong customer service skills, basic math knowledge, and the ability to