Bakery & Deli Customer Experience Associate

Kroger; Taylorville (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger in Taylorville, IL seeks a Grocery Clerk (Bakery/Deli) to create an outstanding customer experience and maintain a clean, safe environment. You will assist the department manager in achieving sales and quality goals and uphold our Customer 1st strategy while providing exceptional service.

Responsibilities include daily prep, samples, promotions, and accurate product handling. Candidates should bring strong customer service skills, basic math, and food handling knowledge.

Qualifications

• Customer service skills, communication, and math knowledge are required.
• Ability to obtain a current food handler permit after employment is expected.

Responsibilities

• Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment.
• Bakery/Deli Clerk should offer product samples to help customers discover new items or products they inquire about.
• Grocery Clerk (Bakery/Deli) will inform customers of bakery and/or deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
• Recommend deli or bakery items to customers to ensure they get the products they want and need.
• Use bakery equipment such as refrigerators, freezers, slicers, and ovens according to guidelines.
• Prepare foods according to temperature logs and follow cooking instructions.
• Measure and mix ingredients using a variety of kitchen utensils and equipment.
• Label, stock and inventory department merchandise.
• Check product quality for freshness and review sell-by dates.
• Operate kitchen equipment safely (stove, scale, fryer, steamer, etc.).
• Report ordering/shipping discrepancies to the department manager.
• Understand the store layout and locate products on request.
• Stay current with ads and promotions.
• Gain knowledge of products and respond to questions and suggestions.
• Maintain inventory/stocking condition awareness and note discrepancies.
• Ensure proper temperatures in cases and coolers and maintain logs.
• Promote trust and respect among associates and create a welcoming environment.
• Adhere to food safety regulations and safety procedures and report unsafe conditions.
• Inspect equipment and notify management of repairs.
• Notify management of accidents and work cooperatively in a fast-paced environment.
• Handle conflicts professionally and with integrity.
• Follow directions and seek help to resolve issues.
• Support interactions with minors, individuals with special needs, and older adults.

Skills

Customer service

Communication

Math basics

Food handler permit

Job description

Kroger in Taylorville, IL seeks a Grocery Clerk (Bakery/Deli) to create an outstanding customer experience and maintain a clean, safe environment. You will assist the department manager in achieving sales and quality goals and uphold our Customer 1st strategy while providing exceptional service.

Responsibilities include daily prep, samples, promotions, and accurate product handling. Candidates should bring strong customer service skills, basic math, and food handling knowledge.