Bakery & Deli Customer Experience Associate

Kroger; Lexington (KY); On-site; USD 25,000 - 29,000; Full time

Job summary

Kroger in Lexington, KY is seeking a Bakery/Deli Grocery Clerk to provide outstanding service, maintain safe, clean conditions, and support sales and quality goals for the department. You will prepare items per customer requests, offer samples, inform customers about specials, stock, label, check freshness, and follow food safety rules.

Prior bakery/deli or retail experience is helpful; strong customer service and communication skills are essential.

Qualifications

• Customer service skills required.
• Effective communication skills required.
• Knowledge of basic math required.
• Ability to obtain current food handlers permit once employed.

Responsibilities

• Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment.
• Bakery/Deli Clerk should offer product samples to help customers discover new items or products they inquire about.
• Grocery Clerk (Bakery/Deli) will be able to inform customers of bakery and/or deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Recommend deli or bakery items to customers to ensure they get the products they want and need.
• Use all equipment in bakery such as refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare foods according to food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review sell by dates and take appropriate action.
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and be able to locate products when requested by customer.
• Stay current with present, future, seasonal and special ads.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Maintain inventory awareness and note discrepancies in stock.
• Ensure proper temperatures and temperature logs are maintained.

Skills

Customer service skills

Effective communication

Basic math

Food handler permit

Job description

Kroger in Lexington, KY is seeking a Bakery/Deli Grocery Clerk to provide outstanding service, maintain safe, clean conditions, and support sales and quality goals for the department. You will prepare items per customer requests, offer samples, inform customers about specials, stock, label, check freshness, and follow food safety rules.

Prior bakery/deli or retail experience is helpful; strong customer service and communication skills are essential.