Bakery & Deli Clerk: Elevate Customer Experience

Kroger; Oakland (CA); On-site; USD 19,000 - 25,000; Full time

Job summary

Kroger is seeking a Grocery Clerk (Bakery/Deli) in Oakland to provide outstanding customer service while preparing bakery items and assisting in the deli. You will handle samples, maintain product freshness, and ensure accurate portions.

The role emphasizes safety, inventory, and friendly, helpful interactions with customers. The successful candidate will know bakery equipment, follow recipes and temperatures, and engage with customers to recommend products.

Qualifications

• Customer service skills required.
• Effective communication and basic math are important.
• Ability to obtain a current food handler's permit after employment.

Responsibilities

• Prepare bakery items per customer requests using bakery equipment.
• Offer product samples to help customers discover items.
• Inform customers of bakery/deli specials.
• Provide customers with fresh products and correct portions.
• Recommend deli or bakery items to meet customer needs.
• Use bakery equipment according to guidelines.
• Prepare foods following temperature logs and cooking instructions.
• Measure, prepare and mix ingredients.
• Label and inventory department merchandise.
• Ensure product quality and check sell-by dates.
• Report discrepancies to the department manager.
• Understand store layout and locate products.
• Gain knowledge of products and respond to questions.
• Maintain inventory awareness.
• Ensure proper temperatures and temperature logs.
• Promote trust among associates.
• Create welcoming environment.
• Adhere to food safety regulations.
• Reinforce safety programs and identify unsafe conditions.
• Inspect equipment and report repairs.
• Notify management of accidents.
• Work cooperatively in busy environments.
• Manage conflict professionally.
• Act with honesty and integrity regarding information.
• Follow directions and seek assistance as needed.
• Provide support for minors and older adults.
• Must be able to perform essential functions with or without accommodation.

Skills

Customer Service

Effective communication

Basic math

Food handlers permit

Job description

Kroger is seeking a Grocery Clerk (Bakery/Deli) in Oakland to provide outstanding customer service while preparing bakery items and assisting in the deli. You will handle samples, maintain product freshness, and ensure accurate portions.

The role emphasizes safety, inventory, and friendly, helpful interactions with customers. The successful candidate will know bakery equipment, follow recipes and temperatures, and engage with customers to recommend products.