Bakery Customer Experience Specialist

The Winn-Dixie Company; Saint Petersburg (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

The Winn-Dixie Company in Saint Petersburg, FL is seeking a Bakery Department Associate to support daily bakery operations and ensure fresh, quality products while delivering courteous, knowledgeable service.

You will promote customer confidence, assist shoppers with finding items, sample products, and help meet safety, sanitation and company guidelines. Previous 0–3 years in retail or supervisory roles is preferred.

Qualifications

• Strong customer service skills.
• Exceptional interpersonal, motivational and communication skills.
• Operate bakery equipment (e.g., slicer, oven, scale, knives) according to company guidelines.
• Must be 18 years of age.
• Authorization to work in the United States or the ability to obtain the same.

Responsibilities

• SERVICE: Creates an environment that enables customers to feel welcome, important and appreciated that will increase customer confidence and loyalty.
• Delivers daily conditions that meet the company's expectations for at shelf product availability, freshness, quality and value.
• Offers product samples, answers product questions and offers customers assistance in finding or suggesting products.
• Ensures customer requests and special orders are fulfilled.
• LEADERSHIP: Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job specific information.
• Adheres to all local, state, and federal laws, and company guidelines.
• FINANCIAL: Maintains an awareness of inventory/stocking conditions and reports any discrepancies in inventory.
• Reviews/inspects products for quality and freshness and takes appropriate action with those items.
• Prepares, packages, labels, and displays products for sale.
• Utilizes production planning tools to accurately produce fresh products and ensures discarding or markdown processes are followed to reduce shrink.
• Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperate logs per policy.
• COMPLIANCE/SAFETY: Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained.
• Adheres to all regulatory compliance requirements pertaining to food safety, USDA & COOL, and DOA.
• Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access.
• Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management.
• Notifies management of customer or employee accidents.
• Reports all safety risk, or issues, and illegal activity, including robbery, theft or fraud.
• Ensures adherence to wage and hour policies and regulations.
• Cultivates a culture of safety within the store.
• Ensures self and all associates are working safely and have received necessary safety training.
• Ensures Hazardous Assessments are posted and PPE is used by all associates executing tasks.
• Ensures equipment is in good repair; reports and assists with remediation of safety hazards within the department.
• Performs other job-related duties as assigned.

Skills

Strong customer service

Interpersonal skills

Communication skills

Teamwork

Bakery equipment operation

Education

High School / GED

Job description

The Winn-Dixie Company in Saint Petersburg, FL is seeking a Bakery Department Associate to support daily bakery operations and ensure fresh, quality products while delivering courteous, knowledgeable service.

You will promote customer confidence, assist shoppers with finding items, sample products, and help meet safety, sanitation and company guidelines. Previous 0–3 years in retail or supervisory roles is preferred.