Bakery Customer Experience Specialist

Kroger Family of Companies; Phoenix (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Kroger Family of Companies is seeking a Bakery Department Associate to deliver outstanding customer service and maintain a safe, clean bakery area in-store. You will assist customers, prepare bakery items, sample products, and help manage inventory while following food safety standards.

You will work with a team to ensure items are fresh, properly labeled, and available to meet customer needs. This role emphasizes customer-first service and adherence to store policies.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Current food handlers permit once employed.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products.
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
• Prepare bakery items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of bakery specials.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Recommend bakery items to customers to ensure they get the products they want and need.
• Use all equipment in bakery such as refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipe.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness and review sell by dates.
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, etc.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Understand the store layout and locate products on request.
• Stay current with ads and promotions.
• Maintain inventory awareness and note discrepancies.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers, maintain logs.
• Reinforce safety programs and identify unsafe conditions.
• Practice preventive maintenance and notify management of repairs.
• Notify management of accidents.
• Report safety risks, theft or fraud.
• Must be able to perform essential functions with or without accommodation.

Skills

Stress management

Communication

Math basics

Food handler permit

Job description

Kroger Family of Companies is seeking a Bakery Department Associate to deliver outstanding customer service and maintain a safe, clean bakery area in-store. You will assist customers, prepare bakery items, sample products, and help manage inventory while following food safety standards.

You will work with a team to ensure items are fresh, properly labeled, and available to meet customer needs. This role emphasizes customer-first service and adherence to store policies.