Bakery & Coffee Experience Specialist

Metropolitan Market; Mercer Island (WA); On-site; USD 21,000 - 30,000; Full time

Job summary

Metropolitan Market on Mercer Island is seeking bakery/barista team members who deliver exceptional guest experiences. You will engage with guests, share product knowledge, and maintain clean, attractive self-serve displays in a fast-paced setting.

The role emphasizes reliable teamwork, initiative, and the ability to balance routine tasks with guest needs. Nights and weekends availability is important in this service-driven environment.

Qualifications

• One year of bakery and/or barista experience preferred.
• Exceptional customer service skills.
• A high level of self-motivation and initiative.
• Ability to problem solve and have proven success working in a diverse team environment.
• Demonstrated ability to manage multiple priorities in a fast-paced environment while maintaining quality and meeting deadlines.
• Excellent time management and organizational skills.
• Curiosity and a desire to learn.
• Ability to work a flexible schedule based upon business needs, including nights and weekends.

Responsibilities

• Provide outstanding customer service by tailoring your approach to meet guests' needs and building rapport through individualized service.
• Prepare handcrafted coffee and tea beverages with consistency, quality, and attention to detail.
• Operate the cash register accurately and efficiently while engaging guests in a friendly, service-driven manner.
• Stock and replenish products, ensuring proper rotation and quality standards.
• Ensure outdated items are removed from the sales floor daily.
• Assist guests with bakery purchases, including serving from the cake case and answering product questions.
• Bake, package, label, and merchandise products for the sales floor in alignment with quality and presentation standards.
• Maintain a clean, well-organized, and food-safe workspace while consistently upholding food safety standards.
• Actively participate in product promotions and focus.
• Assist the Bakery Leadership Team with product and supply ordering as needed.
• Participate in monthly inventory to support accurate product counts and organization.

Skills

Customer service

Time management

Teamwork

Multitasking

Initiative

Problem solving

Attention to detail

Flexible schedule

Job description

Metropolitan Market on Mercer Island is seeking bakery/barista team members who deliver exceptional guest experiences. You will engage with guests, share product knowledge, and maintain clean, attractive self-serve displays in a fast-paced setting.

The role emphasizes reliable teamwork, initiative, and the ability to balance routine tasks with guest needs. Nights and weekends availability is important in this service-driven environment.