Bakery Clerk

Hy-Vee, Inc.; Altoona (IA); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Bakery Clerk to join their team. In this role, you will be responsible for providing exceptional customer service, preparing and replenishing bakery products, and ensuring a clean and welcoming environment. If you enjoy working in a fast-paced setting and have a passion for customer interaction, this position is perfect for you. The company values its employees and fosters a supportive atmosphere where teamwork is essential. Join a team that prides itself on delivering a delightful shopping experience to customers every day.

Qualifications

• Ability to follow verbal and written instructions effectively.
• Experience in customer service and teamwork.
• Understanding of basic sanitation and hygiene practices.

Responsibilities

• Provide friendly and efficient customer service in the bakery.
• Ensure cleanliness and sanitation of the work area.
• Prepare and replenish bakery products as needed.

Skills

Customer Service

Teamwork

Sanitation Procedures

Attention to Detail

Education

Less than High School

Tools

Mixers

Ovens

Cash Register

Job description

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Additional Considerations (if Any)

At Hy-Vee, our people are our strength. We promise “a helpful smile in every aisle,” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Bakery Clerk

Department: Bakery

FLSA: Non-Exempt

General Function

Responsible for reviewing daily orders, preparing & replenishing products in a prompt, efficient, and friendly manner. Additionally, you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager

Positions that Report to you: None

Primary Duties And Responsibilities

• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include)
  • escorting them to the products they’re looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
• Reviews the status and appearance of the food for freshness.
• Reviews orders for the day.
• Takes customer orders at the bakery counter.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
• Anticipates product needs for the department on a daily basis.
• Prepares, finishes, and replenishes product as necessary.
• Pulls product from cooler/freezer to prepare for baking.
• Checks in product, puts product away, and may review invoices.
• Runs the department registers and receives payment, makes change, etc., where applicable.
• Removes trash in a timely manner.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties And Responsibilities

• Washes dishes as necessary.
• Orders product and supplies as necessary.
• Prices products for customers as necessary.
• Delivers orders as needed.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities And Worker Characteristics

• Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
• Ability to do simple addition and subtraction; copying figures, counting, and recording.
• Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Education And Experience

Less than High school or equivalent experience and six months or less of similar or related work experience.

Physical Requirements

• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
• Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with or without correction, color vision, depth perception, and field of vision.
• Must be able to perform the following physical activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to flour dust, noise, cleaning chemicals/solvents, electrical shock, and temperature extremes.

Equipment Used to Perform Job

Standard tools and equipment used in a bakery environment including mixers, ovens, wrapping, label printer, cash register, telephone, dishwasher, bread slicer, electric knife, microwave, airbrush, and copy cat.

Contacts

Has daily contact with the general public and customers. Has contact with federal/state governmental or regulatory agencies regarding inspections.

Are you ready to smile? Apply today.